Sr. Director, Project Management - Lifelancer

Why you will love working for a National Top Workplace

We are a global leader in loyalty marketing 

We work with some of the most well-known brands in the world to deliver market-leading, end-to-end loyalty solutions to enable customer experiences. With a strategy-led, technology-enabled approach, we are consistently named an industry leader by Forrester. The programs we deliver reach more than 330M consumers through loyalty. The impact of these loyalty programs affords us deep brand partnerships, owning a niche in the loyalty space where outcomes matter most. 

We are a mission and values driven company

Our mission is to grow enterprise value through loyalty for our clients. Every role within Kobie has a purpose and directly contributes to us achieving this mission.  

We are values driven at every point. Over our 30+ year journey, we've created a fun, high-trust, transparent workplace. We believe in leadership and ownership. Our hybrid work environment, personal holidays, casual dress code and focus on diversity and inclusion add to a culture that makes our teammates proud. That pride shines through in the work we do for our clients. 

About the team and what we'll build together

We are seeking an experienced and strategic Sr. Director of PMO to lead and elevate our Project Management Office to the next level. As the Sr. Director of PMO, you will play a critical role in shaping the future of our organization by overseeing a diverse portfolio of software initiatives that includes both product roadmap initiatives and high-profile client projects. You will lead a team of seasoned Sr. Project Managers and Project Coordinators, ensuring that all projects are delivered on time, within budget, and to the highest quality standards.

Given the importance of client satisfaction to our business, this role requires a strong background in managing client-facing projects, with a demonstrated ability to navigate complex stakeholder environments. Your leadership will be pivotal in establishing PMO standards, implementing the right tools to manage project demand and resource capacity, and building a culture of excellence in project execution.

This is a unique opportunity to make a significant impact by building out the PMO function, driving efficiencies, and ensuring that our projects align with strategic goals and deliver exceptional value to our clients. If you are a visionary leader with a proven track record in project management and a passion for driving organizational success, we invite you to join our team.

How you will make an impact   

Project Planning and Execution:

• Define and lead the development of project plans, timelines and budgets in collaboration with stakeholders, ensuring alignment with client and business requirements.
• Manage and optimize resource allocation across project portfolios to meet project milestones and deadlines.
• Develop and track key performance indicators (KPIs) to measure the success of projects and processes.
  
  

Team Leadership and Collaboration:

• Leading, coaching, and mentoring project managers and project coordinators to enhance performance and professional growth
• Defining Project Management standards and operating methodology and ensuring corporate adoption
• Foster strong collaboration across functionally diverse teams, ensuring seamless integration and alignment across all project aspects.
• Provide direction, guidance and support to team members throughout the project life cycle including assisting with risk management and mitigation strategies
• Foster a collaborative environment promoting communication, teamwork and accountability.
  
  

Stakeholder Management:

• Interfacing with senior management and stakeholders to provide portfolio updates and awareness regarding capacity management and project delivery status
• Overseeing the entire project portfolio, ensuring alignment with strategic objectives
• Collaborate with senior leadership to align project objectives with company strategy and client needs.
• Serve as the escalation point for resolving issues, removing roadblocks and formulating contingency plans. Communicate project status, risks, and updates to executive leadership and key stakeholders.
• Establish and maintain strong client relationships.
• Manage stakeholder expectations and negotiate scope of changes as necessary to ensure successful project outcomes.
  
  

Quality Assurance and Risk Management:

• Ensure the quality of project deliverables meets or exceeds client expectations and industry standards.
• Proactively identify, assess and manage project risks and issues, developing and implementing risk mitigation plans as needed.
• Monitor the progress of priority projects and use reporting tools to track, review and audit performance as needed.
  
  

Continuous Improvement:

• Driving innovation in project management processes and tools
• Identify opportunities for process improvements and efficiency gains within the project management function.
• Contribute to the development and refinement of project management methodologies to improve efficiency, reduce risks, and enhance overall project delivery.
  
  

What you need to be successful

• 10 years of PM experience working in a fast paced and dynamic environment with globally distributed teams
• Bachelor's degree or equivalent work experience.
• Expertise in project management using various methodologies (ex. Waterfall, Scrum, Kanban, Agile).
• Understanding of the software development life cycle (SDLC)
• Experience managing the project life cycle with tools such as; Jira, Workfront, Microsoft Project
• PMP certification preferred but not required.
• Growth mindset to overcome challenges and solve problems whilst prioritizing (and reprioritizing) tasks across many concurrent efforts.
• Exceptional attention to detail with the ability to proactively address issues before they impact project outcomes.
• Excellent leadership and communication skills, with the ability to inspire and motivate a team, communicate effectively across all levels, and influence stakeholders.
• Proven ability to build and manage cross-functional relationships.
• Proven skills in priority and resource management.
• Intellectual curiosity and drive for results.
  
  

Our teammates are at the heart of everything we do 

Healthy people are happy people, which makes mental and physical health a top priority at Kobie. From robust health insurance and benefits options to free fitness programs like FitOn, to generous vacation time for yourself, we support your health needs fully. In today's job market, we know that employees are choosing only what works best for their life. For those that want career growth, Kobie is the perfect place. We have developed a comprehensive people strategy that helps every teammate know how to advance and progress on their career journey. Beyond title progression, Kobie's competitive pay, 401k matching, annual profit sharing and bonuses all make Kobie a perfect place to build your career. 

 

Kobie a place for all

We don't just accept differences – we embrace, share, and celebrate them! 

Employment at Kobie is based solely on a person's merit and qualifications, directly related to professional competence. We do not discriminate against any teammate or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis under the law.   

We are fiercely committed to fostering a workplace where teammates draw upon their own diverse backgrounds, experiences, and perspectives so that they feel welcomed to bring their authentic self to work every day. While our leadership team fully and completely supports our policy of nondiscrimination and equal opportunity, all teammates share the responsibility to ensure we incorporate the principles of equity, diversity, and inclusion throughout Kobie.