Sr. Director, Product Management - Identity - Early Warning Services LLC

At Early Warning, we've powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle, Paze, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose

This position is responsible for implementation of next generation enterprise product platform to deliver new and enhance existing products. Responsible for product metrics and pricing execution. This position is the primary contact and escalation point for the Technology and Operations groups for business requirements, project meetings and product functionality.

Essential Functions

1. Works with Technology and Product Management to create business requirements to support product development initiatives.
2. Assesses market requirements, participates in investigating new technologies and develops recommendations for technical & functional product strategy direction.
3. Provides strong leadership to internal teams in order to meet product development and budget goals in order to support revenue plan and business case.
4. Drives the product roadmap strategy including developing business case, establishing release milestones and launch plans.
5. Ensures that technical and functional requirements support the business requirements.
6. Works with the Delivery group to ensure that maintenance and operational implementation needs are reflected in the roadmap and related requirements.
7. Responsible for sales readiness including working with marketing and sales to ensure pricing plans, sales collateral, tools and training are current.
8. Works with internal groups to deliver MIS and Business Intelligence and for product reporting.
9. Manages product pricing process by working with sales, strategy and pricing committee including overseeing and supervising the work activities of pricing and MIS analyst(s).
10. Assists Sales in customer acquisition and retention including value study support.
11. Responsible for ensuring that the product provides the anticipated value and establishes key performance indicators to track product value.
12. Works with Operations to define and track operational metrics.
13. Engages with customers, potential customers and business partners to gain customer and industry needs and insight utilized in the product development process.
14. Develops leaders within the department.
15. Complies with all security policies and procedures, to ensure that the highest level of system and data confidentiality, integrity and availability is maintained.

Minimum Qualifications

1. Education and experience typically obtained through completion of a Bachelor's degree in Business, Finance, Computer Science or related field.
2. 10 years' experience in the payments or financial services industry.
3. Strong product development and customer interaction experience.
4. Significant experience in the fraud and/or underwriting areas of banks.
5. Detailed knowledge of industry risk management capabilities, tools and models.
6. Demonstrated ability to write product requirement documents.
7. Effective verbal and written communication and presentation skills.
8. Strong business acumen and effective leadership skills.
9. Ability to travel 10-20%.

Preferred Qualifications

1. Technology, business analysis or project management (AGILE) experiences a plus.
2. Additional related education and/or experience preferred.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.

Physical Requirements

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling and reaching. Must be able to lift 10 pounds occasionally and/or use a negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to travel and communicate with internal and/or external customers.

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

Compensation

The pay scale for this position in:

Phoenix, AZ or Chicago, IL in USD per year is: $190,000-$220,000

New York, NY or San Francisco, CA in USD per year is: $220,000 - $250,000

This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate's education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes.

Additionally, candidates are eligible for a discretionary bonus, and benefits.

Benefits

• Healthcare Coverage-Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan-Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
• Paid Time Off -Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
• 12 weeks of Paid Parental Leave.
• Maven Family Planning - provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

And so much more! We continue to enhance our program, so be sure to check our Benefits page for the latest. Our team can share more during the interview process!

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Early Warning Services, LLC ("Early Warning") considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.