Sr. Director Issuing Solutions - Visa

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

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The Senior Director of Issuing Solutions for LAC region will be accountable for delivering the regional Issuing Solutions roadmap and ensuring it supports Visa’s aggressive growth targets for Value-Added Services (“VAS”).  More specifically, this leader will partner with central Product and regional Sales teams to deeply understand regional nuances for VAS products and define the functional, commercial, and regulatory requirements to localize and deliver products for sale to regional clients.  This will require consistent interaction with global Issuing Solutions leadership to inform the direction of the central Product roadmap – often acting as a regional extension of this central team.   The role is based in Miami and reports to the Regional SVP for VAS.

This selected leader must have organizational savvy and interpersonal skills to build fast rapport and credibility.  Close collaboration with both regional and global leaders is essential, as is a deep experience in Product development and client engagement.  The focus of the role is regional delivery of client-relevant Issuing Solutions; however, this leader must also have a solid grasp of the commercial dynamics to generate sustained, scalable revenue streams from these Solutions.  A commercial mindset is especially key as this leader will help extend the value of Visa’s Issuing Solutions beyond traditional processing deals, ensuring they are relevant to a wider set of clients and resale partners. 

The selected leader will have a proven track record of success in fast-paced environments with demanding timelines; and will be equally comfortable interacting with “C-suite” executives and junior team members.  Finally, this leader will be accountable to grow and nurture a new and diverse team.  This “ground-up” dynamic provides a unique opportunity to help define what success looks like for building and enhancing regional solutions roadmaps.

Responsibilities:

• Execute on a multi-year strategy for the regional Issuing VAS business, which considers nuances relevant to the specific region (e.g., fintech ecosystem, available payment methods, local banking regulation, mix of digital payments, issuer ecosystem, opportunities for inorganic growth…).
• Closely partner with Global Issuing Product leaders to deliver on-time, on-budget Issuing VAS Products in the region.
• Support and deliver regional product roadmaps that extend Visa’s relevance beyond our core network assets.  This includes:
  • Structure solutions to address challenges among regional Issuing clients;
  • Align regional priorities with Objectives and Key Results for Visa’s Global Issuing Solutions business;
  • Identify and inform the Global Issuing Solutions product leaders of local market changes, client feedback, and product requirements;
  • Deliver best in class Products and services that exceed client expectations;
• Drive continuous innovation and outsized revenue growth through disciplined iteration of both short-term revenue opportunities and longer term “big bets.”
• Partner with regional Commercialization leaders to build, execute, and monitor go-to-market motions so Solutions are easy to sell and easy to buy.  This includes:
  • Develop a Go-To-Market (GTM) strategy, which may include new products, bundles, or campaigns, based on local market needs;
  • Collaborate with key stakeholders including Sales and CS to execute the GTM strategy;
  • Structure client implementations built on Global guidance to ensure a seamless and effective rollout of new solutions;
  • Enable Visa and partner Sales channels;
  • Inform pricing guidelines with market intelligence; and
  • Partner with GTM, Commercialization, and Strategy Lead to shape regionally-relevant Sales narratives across client segments, which are tightly aligned with Product roadmaps.
• Architect client-centric joint solutions including build, implementation, and post-launch optimization:
  • Support selling teams in understanding clients’ business and technical needs and defining solutions to meet them;
  • Link Issuing Solutions with other Visa Product Domains and Client Segments (Acceptance, Risk) to provide greatest value to the client;
  • Deliver technical and product integration demos;
  • Lead a team that provides pre-sales technical advice; and
  • Work with clients through implementation and post-launch optimization.
• Build and manage a team of Issuing Solutions specialists within the region, which collectively is seen as an indispensable resource to build and sell next generation Issuing Solutions

Basic Qualifications:

• 12 or more years of work experience with a Bachelor’s Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD
•  Proven track record of B2B product/solutions development; comfort working within matrixed, ambiguous environments; and deep understanding of Issuing dynamics and needs within the broader payments ecosystem.

Preferred Qualifications:

• 15 or more years of experience with a Bachelor’s Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience
• Seasoned Professional, with in depth understanding of regional nuances for VAS products that can define the functional, commercial, and regulatory requirements to localize and deliver products for sale to regional clients. 
• Organizational savvy with interpersonal skills to build fast rapport and credibility. 
• Established reputation for building peer relationships with senior leaders in a large, complex organization, and being able to communicate and influence groups with highly developed communication skills.
• Strong, documented evidence of effective team leadership and people development
•  Ability to manage multiple initiatives at once in a fast-paced entrepreneurial environment and remain calm under pressure.
• Demonstrated ability to build momentum for change and driving the team across the finish line in making it happen.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 163,800.00 to 256,000.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.