Sr. Director, Head of Brokerage Services - Riverstone Logistics

Company Overview

Riverstone Logistics (RLX) is committed to being an honest, reliable, dependable freight forwarding partner. Every day we are focused on fulfilling our Purpose of using our God-given talents and opportunities to love our neighbors, serve our communities, and improve our industry.

RLX provides final mile deliveries through dedicated and network models for various clients across the United States. We love working with new clients that are looking to enhance their customer experience through final mile deliveries.

Headquartered in Charlotte, North Carolina, RLX currently has over 700 employees and is always looking for new employees that demonstrate leadership capabilities and exceptional communication skills to grow with us at our home office as well as client sites across the United States.

Position Summary

Our Head of Office will oversee a specific RLX Brokerage Services branch with the goal of supporting the end-to-end life cycle of developing relationships with new customers and curating freight services to meet the needs of the business. This role will lead a branch that is multi-faceted, working closely with carrier partners to meet customer demands. The Head of Freight will coach, train, and develop the branch's Team Managers/Brokers/Operations and be responsible for helping the team meet established operational and financial expectations.

Essential Duties and Responsibilities

• Leverage knowledge and experience to provide coaching and direction to salespeople and operations personnel to grow revenue and margins through high-end sales pursuits and operational execution.
• Manage branch’s P&L, leveraging opportunities to find cost effective efficiency gains while driving branch’s growth.
• Support Talent Acquisition Team by being final decision maker with interviews, providing feedback to recruiters, and adding qualified talent to the branch when needed.
• Train and manage salespeople to have high activity, efficient, organized, and effective sales pursuits.
• Lead by example by bringing on new accounts and booking loads
• Interact and build relationships with branch’s top leads and accounts to act as a point of escalation and ensure we’re properly attacking our best opportunities.
• Train salespeople and operations members in strategic negotiation to ensure profitable outcomes and sustainable partnerships.
• Provide qualified leads and support the branch’s efforts to properly identify, qualify, and acquire new customers via phone, referrals, trade shows, and networking.
• Support weekly Hot Leads Meetings, ran by Team Manager, with each salesperson to collaborate on strategy, identify areas to improve sales pursuits, and provide next-step action items.
• Provide monthly reviews to all leaders of team to discuss goals vs performance, provide action items and SMART goals, and ask for feedback on how you can better support them
• Communicate clear expectations to salespeople and operations personnel – daily call expectations, email response times, etc – and address and document if/when expectations aren’t met.
• Act as a constant teacher/trainer daily. Identify people’s shortcomings in knowledge and practices and work with leaders to turn these areas into strengths.
• Act as main point of contact for all personnel management functions (promotional, disciplinary, etc).
• Provide direction to Account Coordinator/s to ensure the prioritization of most urgent tasks we need them focused on (loads to cover, track and trace needed, etc).
• Perform other tasks as assigned to help grow the business.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Bachelor’s Degree preferred.
• Demonstrated ability to coach and grow sales teams.
• Demonstrated ability in strategics sales.
• Experience of 3-5 years in similarly situation sales environment.
• Freight brokerage experience required.
• Strong ability to lead teams in customer service, communication, negotiation and closing skills.
• Demonstrated ability to excel within a collaborative sales environment

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to remain stationary for long periods of time and to communicate effectively with coworkers and outside stakeholders in person, on the telephone and via email and other computer-related messaging. The employee is occasionally required to maneuver about the work areas and move/manipulate various objects. This position may require extended work hours and travel.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Riverstone Logistics is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Riverstone Logistics also complies with the Immigration Reform & Control Act and E-Verify, so we ask that you bring the appropriate documents to confirm your authorization to work in the United States with you upon request.