Sr. Digital Product Manager (Collections/Repossessions) - Stellantis Financial Services US

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.

Position Summary:

The Sr. Digital Product Manager is responsible for the ongoing strategy development of new and existing capabilities of digital products. Partners with business stakeholders and the project management team to create product-focused content that enhances the customer experience.

Essential Job Duties and Responsibilities:

• Provides end-to-end/holistic view of how specific business processes and internal system configurations impact that experience.
• Perform market research, benchmarking, evaluate technology trends, form strategic business partnerships, translate digital product vision into a roadmap and execute roadmap to deliver the best-in-class digital experiences.
• Leverage data and an understanding of the business to ensure new and existing digital products manage risk while providing our customers a great digital experience.
• Make recommendations for product strategies that are linked to business strategies and reflect awareness of the market.
• Manage multiple initiatives that are at different stages in the development lifecycle at a single time.
• Analyze past enhancements and create testing plans to optimize experiences.
• Represent the customer / stakeholders needs and requirements to drive feature implementation and development with associated technology teams.
• Stay current with developing technologies, market changes and compliance landscape to enhance the strategic journey.
• Map needs with target markets and analyze the market segments to actively pursue.
• Define the archetypical users of your products or services.
• Develop and drive the Product Roadmap to enhance and augment the business KPIs.
• Provide input into business case documentation.
• Create product-focused content for business proposals.
• Assist with product integrations from start to finish to ensure they meet business needs and fulfill business, reporting and scalability requirements.
• Use analytics to monitor product KPIs and ensure success metrics are being met.
• Identify opportunities for testing and product enhancements based on results.
• Complies with all company and departmental policies and procedures.
• The position may necessitate availability for weekend assignments on occasion.

Qualifications and Competencies: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience

• Minimum 5 years’ experience in enabling digital processes, executing strategic roadmaps, and operating within a project environment or equivalent combination of education and work-related experience.

Education

• Bachelor’s degree in Information Technology, Computer Science, Business, Marketing, Engineering, Communications, or a related field.

• Skills required:
  • • Ability to analyze and interpret technical procedures. Must have the ability to write reports, correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, and customers.
    • Demonstrated ability to translate data into quantifiable actions/deliverables. Working experience identifying KPI’s and other analytics to measure product value.
    • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
    • To perform this job successfully, an individual should have advanced skills in MS Office, familiarity with digital help tools, experience with project management software a plus.
    • Working experience in design, development, and implementation of product plans. Working experience in full product lifecycle methodologies. Working knowledge of Product specialty/job area, principles, concepts, and practices.
    • Working experience in creating, prioritizing, and recommending epics and features. Experience conducting competitive research and analysis. Demonstrated experience in a collaborative, cross-function team environment.

• Leadership or supervisory skills required:

• Training and Competency Sharing: Provides product management, agile, and other digital focused competency training and mentoring to members of the department as required.
• Cross-Functional Leadership: Leads projects and cross-functional groups without direct reporting structures.

Travel % Up to 5% travel as required.

Must have reliable transportation and live within a commutable distance to one of the following cities: Atlanta, GA; Dallas, TX; Detroit, MI; Houston, TX; Phoenix, AZ

Qualifications Preferred:

• Experience working in Agile or SAFe Agile framework preferred.
• Experience with multiple Salesforce.com platforms (e.g. Service Cloud, Experience Cloud, Marketing Cloud.)
• At least 5 years experience in loan servicing for automotive lending, supporting collections and default services.
• Knowledge and experience with collections and recovery management tools including various business intelligence and software options.

Physical Requirements:

Sitting for long periods of time, standing, walking, close vision for computer work, speaking, hearing, lift and/or move up to 10 lbs. Reasonable accommodation will be reviewed upon request.

Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.

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