Sr Desktop Support Tech - 100% ON SITE Richmond, VA - Novalink Solutions LLC

Richmond, VA 23219

About the Job

ABOUT THE ROLE

Virginia Tax seeks qualified resource to be responsible for: Responding to queries on the phone, via email, in person, or through remote access.

Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.

Training computer users.

Training other staff on troubleshooting and diagnosing problems.

Writing and editing documentation about troubleshooting and diagnosing problems.

Gaining feedback from customers to improve training methods.

Writing and editing training manuals.

Running reports and analyzing common complaints and problems.

Troubleshooting VPN, Networking, and ISP problems.

Requirements

Required / Desired Skills

Skill	Required / Desired	Amount	of Experience

•Strong working knowledge of computer systems, hardware, and software, including drivers and bios

Required

Years

Excellent problem-solving, analytical, and team-working skills

Required

Years

Excellent communication and interpersonal skills.

Required

Years

demonstrated ability to obtain feedback from customers to improve training methods.

Required

Years

Writing and editing training manuals.

Required

Years

Running reports and analyzing common complaints and problems.

Required

Years

An openness to learning new technologies.

Required

Years

An openness to learning new technologies.

Required

Years

Qualifications Type Category Qualification Description Competency Required Skills Others Help desk support Help desk Novice (1-3 Years) No Skills Others Communication skills both verbal and written Novice (1-3 Years) No

Source : Novalink Solutions LLC