Sr. Deskside Technician at Stefanini Group

Who we are:

Stefanini is a full-service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do?

· Provide break/fix hardware/software support services to onsite and remote client a large corporate environment

· Diagnose end-user system failures and implement repair solutions

· Diagnose printer and other peripheral devise failures and implement repair solutions

· Troubleshoot network devices in order to ensure connectivity from the PC to the Network

· Support Windows operating systems

· IT equipment Install/Move/Add/Change

· Implement virus detection and eradication procedures

· Track and resolve customer incidents and requests through the client's ticketing tool

· Troubleshoot and resolve hardware and software issues for Windows devices

· Inventory management of IT assets including asset auditing

· Ability to research and follow appropriate KB articles

· Various other tasks associated with deskside services

· Travel between client sites in downtown Pittsburgh and New Kensington as needed to provide support

· Other duties as assigned

What do you need to succeed?

� A minimum of 8 years experience supporting Windows OS, Office 365, PC hardware and smart phones

� Excellent customer service skills

� A high level of professionalism and positive personal interaction skills

� Desktop support experience ideally in a corporate environment

� Proven ability to handle challenging, rapid-response user support even under stressful conditions

� Excellent verbal and written communication skills

� Troubleshooting skills for complex technical issues

� Ability to prioritize and complete all work tasks with minimal supervision

� Willingness to learn new technologies

� High School Diploma (required)

� Proven ability to balance, prioritize and organize multiple tasks

� Ability to walk, bend, stand and lift equipment up to 50 pounds

� Experience with ServiceNow ITSM tool is a plus

Refcode: 56260_589