Sr. Design and Creative Program Manager, Content Systems - Amazon

Description Do you want to redefine how content is created and scheduled at scale, enabling the best experience for millions of customers worldwide each time they visit Amazon.com? Are you energized by collaborating with multi-disciplinary teammates around the world to integrate the latest technology into your work? Are you interested in shaping the next generation of marketing tools used by thousands of Content Creators across Amazon? Content Systems is seeking a Sr. Creative and Design Program Manager to focus on Amazon's content creation and image rendering tools, discover opportunities to integrate generative AI, and develop customer-obsessed, innovative solutions that tackle Content Creators' biggest challenges. As a Creative and Design Program Manager, you will be responsible for driving collaboration across UX, Tech, and Product and raising the design quality bar through processes and mechanisms. You'll get to collaborate with creative designers, program managers, marketers, product managers, engineers, and BI analysts, and work on projects throughout the planning, design and development lifecycle. If you are passionate about building processes and delivering outstanding user experiences, we want to hear from you. The Content Systems team owns the foundation of merchandising tools at Amazon. We aim to provide Amazon Content Creators with the most seamless experiences when creating and scheduling content for Amazon's customers. We supply our users content metrics to make educated business decisions that drive billions in revenue annually. If you are passionate about user experience and defining how content is created and scheduled at scale, then we encourage you to apply. Key job responsibilities * Drive cross-functional engagement model, fostering collaboration across Product, Tech, UX, and Creative Design * Manage day-to-day operations for UX and Creative Design teams to deliver a bar-raising customer experience * Support initiatives that introduce guardrails to generative AI/Large Language Models * Collaborate with tech, business & science teams and influence them to iterate on product to improve CX * Communicate team progress to broader organization and to leadership * Develop mechanisms to help scale generative AI and deliver insights to relevant stakeholders Basic Qualifications - Experience communicating results to senior leadership - Bachelor's degree or equivalent professional experience - 6+ years of experience as a producer, program manager, project manager, or similar role in a user experience or design team. - Experience working with UX design, creative teams, product teams, and engineering - Track record of working with UX and creative teams in the development of digital products Preferred Qualifications - Team player with sophisticated and assertive leadership skills. - Ability to positively influence change through inspirational design, solid rationale, supporting data and diplomacy. - Strong project management and organizational skills - Experience working with marketing and creative teams. - Experience planning and executing effective customer research, either solo or in partnership with teammates. - An understanding of (or passion to learn) AI technologies, basic machine learning principles, and broader capabilities, coupled with technical understanding for effective collaboration with engineers, architects, and AI/ML practitioners in both strategic and tactical discussions. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $112,800/year in our lowest geographic market up to $186,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.