Sr. Deal Desk Analyst - Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). 

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

As Senior Deal Desk Analyst you will be a key member of the Finance team, directly contributing to the growth of our business by partnering with key cross-functional team members to support all activities within the processing of our customer contracts. This is a pivotal role that will support the US Deals Desk team.

Responsibilities: 

• Be a trusted advisor and valuable partner to the North America Sales Team by supporting the order to invoicing process
• Collaborate with Deals Desk and Order Management analysts in India and ensure prioritized deals are processed with velocity and accuracy
• Partner with Sales, Legal, Billing, and Revenue Accounting on recommendations and options for deal structure and deal closure
• Maintain current knowledge of product offerings and pricing promotions
• Provide sales guidance on elements of a "good deal" utilizing historical trends in conjunction with current compliance policies
• Develop and/or contribute to process improvement and control governance for the North American Sales Region
• Participate in projects, sales training, and related initiatives from management as requested 

Please note this is a hybrid role with onsite expectations of 3 days/ week (Tue - Thur) from our San Mateo HQ

• 4+ years of experience in Deals Desk, Sales Operations, Business Operations, or Order Management
• Experience working in a SaaS environment is preferred
• Experience with Dealhub is preferred
• Exceptional communication skills (verbal, written, and presentation) 
• Self-starter who can work independently and collaboratively within a team environment
• Highly organized with extraordinary attention to detail
• Strong interpersonal skills - comfortable working with Sales Teams and multiple internal stakeholders across various management levels
• A sense of urgency and ability to solve problems in a fast-paced environment with tight deadlines
• Working knowledge of CRM databases and CPQ quoting tools 

California Pay Range: $110,000 - $145,000+. This range is inclusive of base+bonus. You may also be eligible for additional generous company benefits.

Freshworks offers multiple options for dental, medical, vision, disability, and life insurance. Equity + ESPP, flexible PTO, flexible spending, commuter benefits, and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.