Sr CX Program Management Professional - Honeywell

ABOUT HONEYWELL


Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe.



THE BUSINESS UNIT


Work directly with end-user customers to support the installation and integration of complex, multi-domain building infrastructure projects that can support vertical-specific challenges as well as energy improvement projects and smart city optimization.




As a Senior Customer Experience Project Manager with a focus on Communications and Change Management here at Honeywell, you will play a critical role in driving the success of our customer experience initiatives. With your expertise in communications and change management, you will lead and oversee the development and implementation of customer-centric programs that enhance customer satisfaction and loyalty. You will collaborate with cross-functional teams to ensure alignment with business goals and drive continuous improvement efforts. Your analytical skills will be essential as you analyze customer feedback and data to identify areas for improvement and make informed decisions. Your leadership and communication skills will be crucial in managing and motivating cross-functional teams and stakeholders, as well as presenting to executive-level stakeholders.


You will report directly to our Director of Transformation, and you will work out of our Phoenix, AZ location on a Hybrid work schedule. Your role will have a significant impact on improving customer satisfaction, increasing revenue, fostering cross-functional collaboration, and cultivating a customer-centric culture within the organization.



KEY RESPONSIBILITIES


• Lead and oversee the development and implementation of customer-centric programs, with a focus on communications and change management.

• Collaborate with cross-functional teams to drive customer-focused initiatives and ensure alignment with business goals.

• Analyze customer feedback and data to identify areas for improvement and drive continuous improvement efforts.

• Manage and motivate cross-functional teams and stakeholders to ensure successful execution of customer experience programs.

• Effectively communicate complex ideas and concepts to both technical and non-technical stakeholders.

• Present program performance and key metrics to senior management.

YOU MUST HAVE


• 3+ years of proven experience in customer experience project management, with a focus on communications and change management.

• Strong leadership skills with the ability to influence and drive change.

• Excellent communication and interpersonal skills.

• Ability to analyze data and make data-driven decisions.

• Proficiency in using data analytics tools and techniques to derive insights and measure the impact of customer experience programs.

• Experience in managing customer experience in a global organization.



WE VALUE


• Bachelor's degree in Business Administration, Marketing, or a related field.

• Advanced degree such as a Master's degree or MBA is preferred.

• Relevant certifications in customer experience management or related fields are a plus.

• Passion for delivering exceptional customer experiences.

• A customer-centric mindset and a strong commitment to exceeding customer expectations.

• Strategic mindset and ability to think creatively.

• Strong problem-solving and decision-making skills.

• Ability to thrive in a fast-paced and dynamic environment.

• Experience in driving customer-centric culture and mindset within an organization.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.