Sr. Customer Service Rep - FISI - FUJIFILM Irvine Scientific

FUJIFILM Irvine Scientific, Inc. is a global leader in the innovation and manufacture of cell culture solutions for Life Science and Medical markets, providing products and services that assist customers in advancing healthcare initiatives. Working across discovery research, cell and gene therapy, reproductive medicine and cytogenetics, as well as the large-scale production of biotherapeutics and vaccines, the Company is trusted by researchers, manufacturers, and clinicians worldwide. For over 50 years, FUJIFILM Irvine Scientific’s Mission has been to empower all who bring medicines and treatments to life with unmatched quality and responsiveness in its products and custom solutions, providing customers with the vital resources needed to enrich human lives through innovative, accessible therapies. The Company’s facilities adhere to both ISO and FDA regulations, with manufacturing facilities that follow cGMP guidelines in the USA, Japan, and the Netherlands, and a media optimization center in China. All sites prioritize strategies that adhere to the FUJIFILM Sustainability Value Plan 2030 for sustainable growth. FUJIFILM Irvine Scientific, Inc. is a subsidiary of FUJIFILM Holdings America Corporation reporting to FUJIFILM Holdings Corporation.

We are hiring a Senior Customer Service Representative. The Senior Customer Service Representative will provide superior customer service by focusing on the individual needs of each customer or distributor, directly or through other team members, promoting long-term relationships and loyalty.

External US

Responsibilities

• All duties performed by a Customer Service Representative in addition to the following:
• Communicating directly with domestic and international customers and distributors to investigate and answer inquiries regarding pricing, product availability, order status, and other order related communication.
• Collaborating with manger, supervisor, team members and other departments to coordinate the efficient and accurate processing and shipment of domestic and international orders, standing orders, custom orders and Express Media custom prototypes.
• Preparing all pertinent documentation for shipping and exporting products outside of the U.S.
• Ensuring compliance with US and International shipping documentation requirements.
• Initiating return goods authorization, replacements and credits and any freight claims required for damaged or lost product in transit.
• Mentoring and guiding junior team members and helping ensure that they follow best practices.
• Provide exceptional customer service in all verbal and written correspondence with customers to address all their needs.
• Ability to correspond in a timely manner to high volume of email correspondence from internal and external customers.
• Verify and check inventory records to properly determine availability of requested product and provides order status updates for backorders.
• Supports Customer Service new customer set up, customer action requests, order entry and phone coverage.
• Participating in more complex and difficult work.  

Required Skills/Education

• High school diploma or equivalent.
• Minimum of 5 years of domestic and international customer service order processing and export documentation.
• Customer Service Representative role.
• Current export requirements and documentation and general exporting principles.
• Communication/public relations knowledge.
• General business administration practices, including typing, MS Word, Excel and Outlook.
• Must be organized with the ability to follow up on open issues and see them through to closure.
• Must be able to speak, read, and write in English.
• Bi-lingual in a European language desirable.
• Good oral and written communication skills. 

Salary and Benefits:

• For California, the base salary range for this position is $22.78 to $29.61 hourly. Compensation for the successful candidate will depend on various factors (e.g., qualifications, education, prior experience, location, etc.).
• Medical, Dental, Vision
• Life Insurance
• 401k
• Paid Time Off

EEO/AGENCY NOTES

Fujifilm is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation, and any other status protected by federal, state, or local law.

To all agencies: Please, no phone calls or emails to any employee of Fujifilm about this requisition. All resumes submitted by search firms/employment agencies to any employee at Fujifilm via-email, the internet or in any form and/or method will be deemed the sole property of Fujifilm, unless such search firms/employment agencies were engaged by Fujifilm for this requisition and a valid agreement with Fujifilm is in place. In the event a candidate who was submitted outside of the Fujifilm agency engagement process is hired, no fee or payment of any kind will be paid.

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