Sr. Customer Assistance Representative - Enterprise Holdings

Enterprise Rent a car has an exciting opportunity for a Sr. Customer Service Agent at our The Villages location.

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. This role is available as regular part time and full time.

We offer:

• Paid time off
• Health Benefits
• Employee discounts
• 401k retirement plan
• Training and development

This branch is located at 1076 Lake Sumter Landing, The Villages, FL 32162

This position pays $18.10 / hr plus eligibility for a monthly incentive bonus of up to $150 per month based on customer service.

Apart from religious accomodation, this is a full time position, we are currently hiring for the following schedules:

• Monday-7:00-5:00

  Tuesday-7:00-5:00

  Wednesday-8:00-5:00

  Friday-8:00-5:00

  Saturday-8:00AM-2:00PM

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features and other services 
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance 
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

• Must be at least 18 years old
• High school diploma or GED equivalent required
• Some college preferred
• Must have at least 1 year prior customer service retail or administrative support experience
• Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must be willing and able to stand and/or walk for long periods of time
• Must be able to read, write, speak and understand English
• Must be willing to work at a location in The Villages, FL
• Must be willing to accept a pay rate of $18.10/hour
• Must be willing to accept full time employment
• Apart from religious observation, must be able to work the following schedule:
  • Monday-7:00-5:00

    Tuesday-7:00-5:00

    Wednesday-8:00-5:00

    Friday-8:00-5:00

    Saturday-8:00AM-2:00PM