Sr. Credit and Collection Manager - Cable One Inc.

At Sparklight/Cableone and our Cable One family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

We are open to hiring remote if we find the right talent in any of the following states: AL, AR, AZ, FL, GA, IA, ID, IL, IN, KS, LA, MD, MN, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, UT.

The Sr. Collections Manager provides support to the collections team and is responsible for overall performance of the Credit and Collections department. This position monitors key KPI to ensure Collections team and vendors are meeting expectations and are following company policies and regulatory requirements., Provide analysis and KPI to senior leadership. Is a key contributor to strategic planning and initiatives.

What you will do to contribute to the company's success

• Provides leadership and strategic direction to a high-performing Collections team and external vendors. Cultivates, pursues and promotes a culture of continued excellence through individual and team growth.
• Negotiates and approves collections and plant damage vendor contracts, sets key vendor goals and monitors key vendor metrics. Implements vendor performance management strategies including RFPs and champion-challenger programs.
• Oversees credit scoring process and vendor (Experian), partnering with Residential Services and senior leadership to ensure a proper balance is maintained between sales and bad debt risk.
• Has a thorough understanding of the DebtNext software platform and how it can be used to improve vendor performance and operational efficiencies.
• Monitors receivable trends for all brands and reports concerns to senior leadership.
• Monitors the performance of the new billing system (ACP) and reports irregularities as needed.
• Remains highly focused on nonpay churn and partners with residential and business service to support retention efforts.
• Takes on other duties needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organization's Values.

Qualifications

• Four-year degree or equivalent
• Master's degree preferred
• Experience in an internal collections or accounts receivable position with management experience
• Experience managing third party collection agency operations

Core Competencies

• Committed: Values each customer, while working hard to keep their business and support our communities.
• Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
• Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.
• Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.

Benefits

Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:

• Medical, dental, and vision plans - start when you start!
• Life insurance (self, spouse, children)
• Paid time off (vacation, holiday, and personal/sick days)
• 401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation)
• Group Legal plan with Identity Theft Protection

Additional Perks

• Tuition reimbursement (up to $5,250 on 1st year)
• Annual community support to various organizations across the U.S.
• Associate recognition & awards programs
• Advancement opportunities
• Collaborative work environment
• FREE Cable One services for associates who live in a serviceable area
• Up to $75/mo. Stipend
• Remote Access to select premium channels (Cable One, Sparklight, Cable America and ValueNet Fiber Only)
• Vehicle provided for daily work purposes, if residing within reasonable radius from office location

We're an Award-Winning Organization!

• Forbes' "America's Best Midsized Employers" 2021-2023

Our Commitment

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.
Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Pre-hire Processes

Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.