Sr Coordinator - QA & Training - Maximus Services, LLC

Maximus is seeking an experienced Sr. QA & Training Coordinator to take charge of designing and executing refresher training programs for both current and incoming team members. This role involves utilizing diverse platforms to craft and test training materials. You'll play a pivotal role in evaluating agent performance and adherence to project guidelines, offering constructive feedback for continuous improvement.

If you're passionate about training, quality assurance, and driving continuous improvement in a collaborative environment, apply now and be a part of our team dedicated to excellence!

Why Join Maximus?

• Competitive Health Benefits

• 410K with Company Match

• Paid Accrued Sick Leave and 11 paid Holidays

• Flexible Scheduling Options

• Employee Assistance Program (EAP)

• Employee Wellness and Discount Programs

• Career development and promotional opportunities

Maximus is seeking an experienced Sr. QA & Training Coordinator to take charge of designing and executing refresher training programs for both current and incoming team members. This role involves utilizing diverse platforms to craft and test training materials. You'll play a pivotal role in evaluating agent performance and adherence to project guidelines, offering constructive feedback for continuous improvement.

Job Summary

Essential Duties and Responsibilities:
- Evaluate agent performance/behavior/adherence to project business rules/policies and provides feedback to designated Quality Assurance Specialist/Quality Assurance Supervisor as a continuous method for process improvement.
- Make recommendations on developing new procedures, and updates existing procedures when changes occur.
- Collaborate with the Training Staff for the purpose of achieving and maintaining quality assurance goals.
- Communicate Quality Assurance findings effectively with necessary project staff to support and further quality assurance goals.
- Remain up-to-date on all policies and procedures.
- Conduct operational staff observation sessions and provides feedback.
- Attend and participate in assigned classroom and CBT training courses.

Minimum Requirements:
- High School diploma or equivalent with 4+ years of experience, or Associate degree with 2+ years experience.
- May have additional training or education in area of specialization.
- Work on assignments that are moderately difficult, requiring judgement in resolving issues.
- Understand implications or work and makes recommendations for solutions.
- Communicate on complex or sensitive issues or draft such responses for supervisor or team lead.

Education and Experience Requirements

• Design and conduct refresher training sessions for current and new hires.
• Use various platforms to create and test training materials.
• Evaluate agent performance and behavior, providing feedback to QA Specialists/Supervisors for process enhancement.
• Offer recommendations for developing new procedures and updating existing ones as required.
• Effectively communicate QA findings to project staff to support quality assurance objectives.
• Stay updated on all policies and procedures pertinent to the role.
• Conduct observation sessions for operational staff and provide valuable feedback.

Associate degree with two years of social work experience.
General experience in training methodologies.

MAXIMUS Introduction

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.

EEO Statement

EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Posted Max

USD $24.00/Hr.

Posted Min

USD $16.97/Hr.