Sr. Conversion Rate Optimization Analyst - AXS - Los Angeles, CA

About AXS

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment. Together we keep the world cheering.

Read more about AXS here and here.

The Role
We are looking for an experienced data driven growth marketer with a proven track record of driving revenue across new & existing consumers through conversion rate optimization. The Senior CRO Analyst will lead our AXS.com growth strategy through CRO efforts by performing analysis, optimization recommendations and continuous testing and learning. This individual will manage personalization projects from ideation to launch using their experience and knowledge of design, UX, and dynamic messaging to increase conversion rate. The Senior, CRO Analyst will work with our marketing, content, development and engineering teams to deliver an outstanding fan experience for new and existing customers. This is a key role in shaping our customer experience and improving our future customer journey.

What You'll Do
 

• Drive incremental revenue through analyses, formulating hypotheses, and developing conversion rate optimization recommendations for AXS.com.
• Execute CRO growth marketing strategies through the creation of testing roadmaps to improve onsite conversion rates.
• Design and execute multivariate on-site tests, identify areas for improvement in future tests, and recommend next steps partnering with internal stakeholders
• Develop a keen understanding of our ticket buyers and their digital journeys, enabling optimized and personalized experiences
• Collaborate with the creative team for copy, design, and video as well as front-end development to get AXS.com pages and split tests built on time, on spec, aligned with our strategic vision and using best practices
• Develop AXS.com site recommendations by interpreting and analyzing large data sets through quantitative data analysis (Adobe analytics).
• Oversee development efforts to control quality of scoped AXS.com personalization projects. Develop insights and partner with our BI/Analytics team to create cross-channel reporting of the entire customer lifecycle
• Report on relevant KPI's supporting both short- and long-term customer-conversion goals and use insights to communicate optimizations
• Lead new processes to better facilitate the execution of your responsibilities
• Proactively identify potential roadblocks or opportunities to be more efficient in our process so we can continually improve

What to Bring

• BA/BS Degree (4-year) Marketing or Economics
• 4-6 years managing large scale testing and personalization initiatives
• 4-6 years relevant experience driving personalization and testing efforts using platforms such as Salesforce Marketing Cloud Interaction Studio
• 2-4 years Deep experience with web tagging end to end, from defining the data layer to instrumenting in Adobe Tag Manager or GTM to analyzing results
• In-depth understanding of segmentation and targeting. (Experience with A/B testing tools, such as Optimizely, Adobe Test & Target etc).
• Demonstrated experience running simultaneous personalized experiences
• Experience with UX design, wireframing and usability principles
• Analytical mindset that is obsessed with tracking and improving KPIs
• Strong attention to detail, analytical skills and collaboration in team environments
• Strong critical thinking skills, and the ability to thoughtfully identify challenges and solutions
• Strong project management experience, with often changing priorities and timelines
• Entrepreneurial with a mindset of building to scale
• Excited about engaging across the entire company and have exceptional interpersonal and relationship building skills with proven ability to collaborate across functions from C-level to Web Developers, to drive business growth

Pay scale: $72,766 - $106,117

What’s in it for You?

• The opportunity to support great colleagues, clients and live events
• Extraordinary People – we’re not kidding!
• Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Opportunities for learning and leveling up through training and education reimbursement.

Why AXS?
AXS, a subsidiary of AEG, sells millions of tickets every year for 500+ partners across North America, Europe, and Asia, from venues like the O2 in London and the Red Rocks Amphitheatre in Denver to teams like the Los Angeles Clippers, Minnesota Timberwolves, and Houston Rockets. Headquartered in Downtown Los Angeles, California, AXS employs more than 500 professionals in multiple locations worldwide, including Charlotte, Cleveland, Dallas, Denver, Las Vegas, London, Tempe, Stockholm, and Tokyo. At each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment.  

To learn more about our culture and values, visit: https://solutions.axs.com/careers/

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

We’re an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status.