Sr. Client Success Manager - INTERVENE K12, INC.

Who We Are  

Intervene K-12 is a fast growth start-up company. We get the impossible done daily. We provide assessments, analytics, and online instruction to assist students struggling in math, reading, science, and English Language (EL/ ESL). Intervene K-12’s programs have served over 30,000 students and have made a significant impact on economically disadvantaged students. 

Intervene K-12 is positioning itself to become a leader in global education. We are rapidly expanding and looking for a self-driven, resourceful, and experienced Sr. Client Success Manager to significantly enhance relationships with existing school districts, while building new relationships with new school districts, charter, and LEAs. 

What We Are Looking For 

The Sr. Client Success Manager has exceptional experience working in K-12 education with an emphasize on connecting and managing relationships with senior district and campus leaders. We are looking for a committed results driven Sr. Client Success Manager to drive successful high client satisfaction, retention, and renewal rates. The ideal candidate has a demonstrated track record and enthusiasm for developing continuous improvement of client focused processes and understands the unique pain points of K-12 district and campus leaders. The role requires leadership skills and the ability to effectively work with cross functional teams to streamline and augment the client experience leading to greater student achievement, client satisfaction and expansion of new & existing business.  

The candidate must be capable of managing various high level stakeholders including people skills, excellent communication and presentation skills, outstanding work ethic, resourcefulness, and self-drive are musts for this role.  

What You Will Do 

• Manage communication with high level school and district relationships serving as an important liaison between the company and partners. 
• Design and improve the entire partner success journey process; sales, onboarding new partners, maintaining ongoing partner relationships and contract renewals.  
• Communicate and enhance partner success data metrics, developing a streamlined approach for clients to access data and leveraging key data to spearhead continuous product and relationship improvement.  
• Develop and effectively deploy client early warning systems that include selection of risks metrics, intervention approaches, and post intervention monitoring 
• Ensure quick response to client inquires and stand-up effective ticket monitoring 
• Partner with the data team to produce and share meaningful weekly, quarterly, and annual reports 
• Initiate and lead end-to-end implementations of internal and customer-facing technical solutions to improve and support operations 
• Design and provide training to clients/partners on implementing Company’s program and assessment tools 
• Continuous improvement of client/partner training programs to maximize impact and growth 
• Effectively work with cross functional teams including sales, marketing, product, software development, HR, content, and operations to provide client feedback and new feature requests 
• Occasional travel to client sites and other events as assigned 
• Measure the percentage of clients retained over a specific period. Partners should focus on building strong client relationships and providing exceptional service to encourage client loyalty and retention. 
• Evaluate the growth and expansion of partnerships managed by partners over time. This could include metrics such as the number of new partnerships established, increased revenue from existing partnerships, or expanded services offered within partnerships. 
• Proactively identify upsell and cross-sell opportunities within partner accounts to maximize revenue and increase client lifetime value. 
•  Monitor competitor activity and market trends to stay informed about industry developments and opportunities for partnership enhancement. 
• Track and report on key performance indicators (KPIs), including partner retention rate, client renewal rate, and overall partner satisfaction. 
• Stay up to date on company products, services, and offerings to effectively communicate value propositions to partners and clients. 
•  Coordinate partner training sessions and workshops to ensure that partners are equipped with the necessary knowledge and resources to promote our tutoring services effectively. 
• Collaborate with internal teams, including sales, marketing, and operations, to develop strategies for client renewals and reduce churn rate. 
• Performs other related duties as requested 

What You Bring 

• • Bachelor’s Degree in Business or other related fields 
  • Minimum of 4+ years of experience in account management and implementation in K-12 education and a high-level self-starter
  • Demonstrated ability to understand and apply effective client management processes, create reports, summarise data, and lead client facing projects with senior level schools and district leaders 
  • Flexibility to travel occasionally for partner meetings and events. 
  • Strategic thinker with excellent analytical abilities and problem-solving skills. 
  • Ability to work independently and collaboratively in a fast-paced, dynamic environment. 
  • Manage cross functional collaboration across organization work units  
  • Successful experience maintaining and retaining partners 
  • Leadership skills, with steadfast resolve and personal integrity 
  • A solid grasp of understanding and communication education data analysis and performance metrics 
  • Ability to diagnose problems quickly and have foresight into potential issues 
  • Problem-solver and entrepreneurial mindset 
  • Ability to speak Spanish is a plus

Location:  Remote or In-Office (Houston preferred)