Sr Business Integration Analyst - PCC - Connection

What We Do

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.

Who We Are

Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Why You Should Join Us

You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family.  Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive.  We value the importance of our employees’ emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days. 

Working under minimal supervision of IT Manager or Director, referring only exceptional problems and issues for management review or approval, the Sr Business Integration Analyst manages project requirements, timelines, and technical integrations from various platforms external to the core systems at Connection or through Connection’s EDI platform. Works with customers and/or suppliers in support of new or revised systems, API, cXML or EDI integrations, as well as internal customers and stakeholders for new business solutions requirements gathering. Works closely, when necessary, with the applications and platform development teams, product management, and applications support for identifying systems, platform, and business process improvements for both internal and external customers and suppliers.

Responsibilities may include gathering and documenting business requirements and converting those to functional specifications for the development team to develop against. Documenting specifications including quality assurance steps to be followed by the development engineer and QA Analyst. EDI integrations require working closely with the external partner to map requirements, identify or create test data and shepherd the integration testing through to production implementation.

Job Duties: 

• Understands the business needs and identifies areas of opportunity through joint analysis of systems and processes.
• Drives the development of new systems and integrated processes, by working closely with external customers and managing projects in Information Technology.
• Gathers, analyzes, and translates business requirements into functional and systems specifications.
• Produces artifacts that support the agile SDLC process: requirements, specifications, process maps, project plans, mockups and test cases.
• Provides root cause analysis of difficult problems and their solutions.
• Understands and conveys to others the interdependencies of various systems.
• Resolves issues or escalates risk to next level of management.
• Manages customer requests for change which are submitted to the Helpdesk.
• Supports the Development team in organizing work based on an Agile/Scrum environment.
• Supports the Quality Assurance team as required for unit and/or regression testing.
• Works with customers in support of systems integrations.
• Identifies application, platform, and business process improvements for both internal and external customers.

Working knowledge of ITSM Solutions including ServiceNow, Cherwell, Atlassian, etc.
• Experience with B2B procurement applications including Ariba, Coupa, Oracle, GHX, etc.
• Advanced Microsoft Office skills for creating presentations, spreadsheets and other documents
• One or both of the following:
       In-depth knowledge and experience with APIs, web systems, relational databases and web technologies
       In-depth knowledge of EDI standards (ANSI X12, EDIFACT, XML, CSV) and experience working with EDI transactions such as 810, 850, 856, etc. and experience with          EDI mapping, troubleshooting, and testing with various trading partners.
• Knowledgeable of requirement hierarchy in the Agile Development Methodology and skilled in writing user stories
• Ability to present to a diverse audience which may include end customers and partners
• Experience in translating business requirement into functional specifications and use cases or EDI mapping
• Understanding of business processes in a distribution business environment
• Working knowledge of software bug tracking / reporting best practices and tools
• Working knowledge of Enterprise Resource Planning systems
• Understand business-impact of technology problems
• Excellent written communication skills with ability to compose professional business communications via email, letter, and proposals.
• Excellent verbal communication skills with ability to present professional demonstrations
• Good organizational skills with ability to document activities, anticipate problems, plan schedules and monitor performance according to priorities and deadlines
• Advanced interpersonal skills with ability to work well with all levels of the organization, positively influence peers, build relationships and demonstrate effective team            leadership in all interactions
• Self-starter with the ability to manage a range of small projects in parallel
• Experience in working with business customers as well as application developers