Sr Business Analyst - eTeam Inc.

Job Description: Seeking a skilled and IT infrastructure business analyst. Candidate will play a crucial role in bridging the gap between business objectives and product/tools capabilities within an organization. Their primary responsibility is to analyze, understand, and document business processes, systems, and requirements to facilitate the successful execution of projects and initiatives, focus on projects related to process improvement, system implementation, software development, and other organizational changes.

Roles & Responsibilities:

• Requirement gathering & analysis: Work closely with stakeholders, including business users and technical teams, to gather and document detailed requirements. Understanding the needs of various stakeholders and translating those needs into clear and comprehensive specifications
• Process Mapping and Documentation: Analyze and document existing business processes, workflows, and systems to identify areas for improvement. Create process maps, flowcharts, and other visual aids to help stakeholders understand the current state and proposed changes.
• Contribute to Solution Design: Based on the gathered requirements collaborate with technical teams to design solutions that align with business objectives.
• Documentation: Create detailed requirement documents, functional specifications, use cases, EPICs, User stories, and other documentation to guide development and implementation teams.
• Collaboration: Collaborate with subject matter experts, project, consulting, and technical teams, and various levels of management to execute quick resolution to issues and risks and identifying interdependencies across the projects.
• Communication: Act as intermediaries between business and technical teams, effectively communicating complex technical concepts to non-technical stakeholders and vice versa, facilitate discussions, workshops, and meetings to ensure all parties are on the same page.
• Testing & Validation: Involve in testing newly developed features/products to ensure they meet the specified requirements. Work with testing teams to define test scenarios, conduct user acceptance testing (UAT).
• Continuous Improvement: Participate in post-implementation reviews to assess the success of new feature/product release and identify opportunities for further optimization and improvement.
• Data Analysis: Analyzing data and providing insights to support decision-making and strategic planning.

Working Experience in below areas

• Proven experience as an IT Business Analyst with a focus on infrastructure projects.
• Strong knowledge of IT infrastructure components, including servers, networks, and storage, compute,
• Experience with ServiceNow platform architecture and functionality
• A fundamental understanding and experience using ITSM, ITIL, ITOM, CMDB principles. ITIL v3 Certification preferred.
• At least two years experience formulating technical requirements based on customers needs.
• Understanding of Software Development Life Cycle
• Ability to create and manage short and long-range schedules for software releases.
• Effective written and oral communication skills
• Ability to work in a collaborative team environment.
• Define and analyze metrics that inform the success of products.
• Promoter of Agile methodologies