Sr BSA - Small Apps - Apidel Technologies

Senior Business Systems Analyst and Atlassian JIRA and BOX.com Administrator

Pls read info below around ON-SITE expectations

IN PERSON IVS ONLY - Local Richmond candidates preferred

Expected Duration: 1 year

Parking is available for contractors at no cost

Vendors - please read before submission:

IN PERSON IVS ONLY (No Exceptions). If they cannot IV in person (on site) do not submit them. If they agree to an in person IV then try to request Virtual IV if selected, then they will be removed from consideration so pls make sure they can commit to in person IV before submitting!

 ABC policy does not offer or allow for employee sponsorship at this time.

 ABC currently adheres to a Hybrid Work Policy requiring resources to be in the office 3 days a week and the other 2 days will be remote. On-site days are M, W, TH or M, W, F. Office Hours are typically 8:00AM - 4:30 PM (30 minutes unpaid lunch - 40 hours per week).

Before you submit your candidate, please make sure you discuss with them and that candidate can commit to 3 days /week ON SITE. Note: At any time, Contractors may be required to be on-site 5 days per week.

ABOUT THE ROLE

IMPORTANT TO NOTE (FROM MGR): If a candidate comes in the door with previous Atlassian JIRA skills to meet the requirements, that will give them a leg up! However, if a candidate does not have the full spectrum of experience they will be expected to learn. All the training is free online for Atlassian JIRA. BOX.com administration is niche, and I am not expecting anyone to walk in with that skillset as the candidate will need to learn this platform and the associated ABC security procedures.

ABOUT THE ROLE

This contract position will be serving as a Senior Business Systems Analyst and Atlassian JIRA and BOX.com Administrator. Should the authority purchase and implement other small COTS/SaaS applications, this position would be instrumental in both their implementation and future maintenance and support.

In addition to support activities, the incoming candidate will also be responsible for any requirements, development, and prioritization of enhancement requests. They will also be responsible for escalating platform related issues and partnering with the appropriate vendor for resolution.

The incoming candidate needs to be a self-starter and fast learner, who remains calm under pressure and who possesses excellent time management skills with an ability to communicate with colleagues from various areas of the organization.

Primary Responsibilities:

Serve as IT product configuration administrator for Atlassian JIRA, BOX.com and any other small SaaS/COTS products implemented in future

Partner with business and IT stakeholders to identify and implement configuration-based enhancements to support Atlassian JIRA and BOX.com based on industry best practices

Troubleshoot and resolve configuration-related issues and defects and determine whether to escalate to vendor support

Partners with the key stakeholders to evaluate product upgrades and perform an impact assessment on both the existing systems and business processes

Elicits and writes requirements for all requested enhancements to supported products

Creates and/or maintains appropriately detailed business and system documentation

Creates detailed data mappings, as needed, for data integration with legacy systems

Serves as an escalation point of contact for the IT Production Support Team for supported systems

Partners with key business and technical stakeholders to maintain and/or establish standards and governance to ensure adherence to standards when it comes to the administration, maintenance and enhancement of the supported applications

Partners with key business and technical stakeholders to annually review, maintain and/or develop an operational support plan for the products

Serve as the subject matter expert for both the use of the supported applications and their technical implementation

Works with other IT functional groups to resolve issues related to connectivity and interfaces with other ABC systems

Directs Stakeholders to submit a project initiation request for enhancements or additions that exceeds the bandwidth, capacity and/or capabilities of day-to-day administration and 3rd party vendor supported enhancements

Coordinates Release & Change Management efforts and for ensures that the change management process is followed for each release, including those that contain just product configuration changes

Mentor(s) and trains a back-up resource if/when available

Other duties as assigned such as a back-up to the CAR, BAR and L applications as needed for resource redundancy (training and guidance provided)

Required Experience/Skills:

Has previous experience as a Sr. BSA or Applications Analyst as either a cloud-based or on-premise COTS product administrator

Previous experience as functional level expert and administration of Atlassian JIRA (Jira Service Management, Atlassian Access)

Ability to learn new products and systems quickly

Possesses excellent problem solving and technical troubleshooting capabilities

Is a self-starter and independent worker; does not require detailed instructions on what tasks to complete or how to complete them

Works independently and is able to effectively and efficiently translate business, process and technical goals into actionable tasks

Able to balance multiple assignments simultaneously based on priority and complexity

Possesses excellent verbal and written communication skills with both IT and Business Professionals at all levels of organization (able to speak to big picture as well as technical details and knows when to speak to each and how)

Diligently, but tactfully pursues answers to needed questions to address gaps and advance work progress

Effectively facilitate meetings and requirements gathering sessions

Writes specific, measurable, and testable user stories with detailed acceptance criteria

Proficient with Microsoft Office 365 (Word, Excel, PowerPoint, Visio)

Makes recommendations for the logical design of COTs product enhancements

Publishes clear and effective process flows

Critical thinking skills

Highly Desired:

Previous experience as JIRA Architect

Certified Atlassian Cloud Administrator

Previous experience using and/or administering BOX.com