Sr. Asst, Customer Service - Idaho State Job Bank

Sr. Asst, Customer Service at Westrock Company in Twin Falls, Idaho, United States Job Description Job Summary: The Customer Service Representative (CSR) represents WestRock to the customer and acts as a critical liaison between the customer, sales, and operations teams. The CSR receives and processes routine customer orders, inquiries, and/or customer issues related to orders. The CSR maintains the ongoing relationship with multiple customers and sales staff, utilizing knowledge of products, logistics, production planning, and inventory management. Major Job Responsibilities: Business Excellence - Provide pricing, inventory availability and production schedule information to customers - Track warehouse inventories and update customers on order status - Run customized reports and share data with customers - Review customer credit information to ensure necessary credit is established for customer orders - Track order activity and alert appropriate staff of any potential delivery problems - Suggest alternative products or services to meet customer needs when appropriate - Support the development of corrective action plans to enable the Quality Manager to research and troubleshoot quality issues - Record, organize, and process orders and/or inquiries received by telephone, email, and/or through personal customer contact - Obtain pricing for services and materials required for the manufacturing of customer items that must be manufactured at a different facility People and Culture - Serve as a connection between customers and sales staff to ensure responsiveness and customer satisfaction - Collaborate and negotiate viable solutions to maintain customer satisfaction while delivering on WestRock values - Partner with Quality Manager to resolve routine customer issues - Partner with Pre-Pricing specialist to build customer specifications and review with production team to ensure efficient production - Quickly and effectively resolve customer or production issues maintaining clear communication with customers on status and resolution Job Description 2 Critical Skills / Capabilities: - Customer-Oriented: Demonstrates concern for satisfying external and/or internal customers; resolves customer issues in a timely manner; communicates with customers to ensure alignment and satisfaction; ability to operate with customers' best interests in mind - Communication: Clearly exchanges thoughts, ideas, and messages through written, verbal, and non-verbal methods that promote an understanding with the target audience; To view full details and how to apply, please login or create a Job Seeker account