Sr. Application Support Specialist III from Catapult Staffing

George Town , NC

About the Job

Senior Application Support Specialist III (ERP & Migration Expert)

Location: Grand Cayman (Full-time, On-site)

Role Type: Full-time

Anyone is welcome to apply for this full-time Senior Application Support Specialist III position in Grand Cayman; relocation expenses will be covered.

About Our Client

Our client is a well-established utility company based in the Cayman Islands. With a rich history spanning several decades, they are a leader in providing essential services to the local community. The company is committed to innovation, sustainability, and delivering high-quality services to residential and commercial customers across the island. Their core values include environmental stewardship, customer satisfaction, and technological advancement in utility management.

Job Description

We are seeking an experienced Application Support Specialist III to join our client's dynamic IT team. This senior-level position will play a crucial role in managing system migrations, with a particular focus on transitioning to Dynamics 365 and Dynamics GP Sage platforms. The ideal candidate will bring a wealth of experience in ERP application support, project management, and technical proficiency in Microsoft Azure, Citrix, Windows Server environments, and SQL Server.

In this role, you will be responsible for providing end-user support, leading analysis of business needs, and managing large-scale IT initiatives. You will work closely with various technical teams and business stakeholders to optimize operational efficiency and drive technological advancements within the organization. This position offers an exciting opportunity to make a significant impact on the company's IT infrastructure and contribute to its continued success in serving the community.

Duties and Responsibilities

Provide comprehensive end-user support, training, and maintenance across multiple software applications
Manage day-to-day operations of application servers and oversee service desk ticket resolution
Lead analysis of business needs and processes to identify areas for improvement and implement solutions
Plan, design, develop, and deploy business application systems to enhance operational efficiency
Project manage large-scale IT initiatives, ensuring successful implementation and adoption
Maintain relationships with internal teams and external service providers
Oversee system migrations, particularly focusing on Dynamics 365 and Dynamics GP Sage platforms
Collaborate with technical teams and business stakeholders to align IT solutions with organizational goals

Required Experience/Skills

Bachelor's degree in Information Technology or a related field
Minimum 8 years of experience in ERP business application support or functional consulting
Expertise in Microsoft D365 F & O, Dynamics GP, Business Central, CRM, Sage 300 CRE, and other relevant systems
Strong knowledge of Azure, Citrix, Windows Server, SQL, and related technologies
Excellent project management and analytical skills
Proven ability to thrive in a fast-paced environment, managing multiple priorities with accuracy and efficiency
Strong communication skills and ability to collaborate effectively with technical and non-technical stakeholders

Nice-to-Haves

Advanced understanding of accounting principles
Proficiency in Microsoft applications (Word, Excel, PowerPivot) and reporting tools (Power BI)
Experience supporting POS systems such as Counterpoint, LS Retail, and Micros
Strong interpersonal skills and a proactive, problem-solving mindset
Previous experience in the utility or energy sector

Education

Bachelor's degree in Information Technology or a related field is required.

Pay & Benefits Summary

Competitive salary range: $103,000 to $130,000+ per year
Comprehensive benefits package
Performance-based bonus opportunities
Opportunities for professional development and career growth
Collaborative and innovative work environment
Chance to contribute to essential services in the local community

Call-to-Action

Join our team and make a meaningful impact! Apply now to be part of a forward-thinking organization that values innovation and excellence in utility services.