Sr. Application Support Analyst - NR Consulting LLC
Austin, TX
About the Job
RESPONSIBILITIES Configure, support, and provide subject matter expertise for end-to-end process flows on P2P, R2R, O2C, PTM and have adequate knowledge on one or more of the modules/applications: GL, AP, PO, AR, CM, OM, Agile PLM, PDH, Billing and Revenue Management, Hyperion Understand data models of one or more of above business functions and modules and as recreate SQL queries to perform data analysis and to troubleshoot and fix bugs Triage and resolve production support tickets effectively, accurately and efficiently. Should be aware of the setups and configurations of the one of more modules to debug and root cause issues Support month end period close activities and reconciliation Work in tandem with Oracle for providing support to resolve any bugs / service requests (SRs) including effectively managing SR's through Oracle support portal, timely updates back to support and DBE team as needed Identify areas for process, organizational, operational, technology enablement improvements Identify risks, deliver clear documentation including mitigation options and potential workaround, and work directly with internal stakeholders and external vendors to resolve escalations. MINIMUM QUALIFICATIONS 6 to 8 years of experience on Oracle ERP with 2+ years on Oracle Fusion Bachelor's Degree. 5+ years of experience in configuring and supporting (Insert business function and applications) 3+ years of experience working on data models with hands-on SQL experience to create queries and perform data analysis. Experience demonstrating understanding business logic. |
Source : NR Consulting LLC