Sr Account Manager - Stadiums and Arenas (LA) - AXS - Los Angeles, CA

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment. Together we keep the world cheering.

AXS is seeking a Sr. Account Manager to join our Stadiums and Arenas team in Los Angeles. The Senior Account Manager utilizes relationship management techniques to develop plans, monitor performance and compliance, drive continuous improvement, and report on/resolve performance issues in an effort to drive organizational value. This role will also encompass coaching and mentoring team members to facilitate their professional growth and contribute to the overall success of the organization.

What you'll do:

• Contribute to the advancement of organizational objectives by driving relationship development with clients, ensuring the highest levels of client satisfaction to optimize contract renewals.
• Regularly communicate with clients through various channels to strengthen business relationships, anticipate needs, and serve as their primary resource.
• Ensure clients are accountable for their deliverables under contracts and protects partner departments from unreasonable requests that might lead to brand damage.
• Collaborate with the marketing department to manage brand activation in partnership with clients.
• Drive delivery of client health statistics to the GM and Sr. Director Account Management, ensuring that any issues with performance or client satisfaction are identified, escalated and or dealt with in a timely fashion.
• Maintain a command of all company products to optimize business growth and development.
• Coach more junior colleagues in techniques, processes, and responsibilities.

What you'll bring:

• BA/BS Degree (4-year) Business, Marketing, or related field.
• 4-6 years Ticketing or Live Entertainment related experience
• Advanced in using ticketing systems and platforms to facilitate seamless transactions.
• Expertise in account management or a related field.
• Exceptional interpersonal and communication skills.
• Proven experience collaborating effectively with cross-functional teams.
• Strong organizational and project management abilities.
• Mastery in database management and reporting tools.
• Proficient problem-solving skills and proactive approach to issue resolution.

Pay Scale: $72,766.00 - $95,000.00

What’s in it for You?

• Extraordinary People – we’re not kidding!
• Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Opportunities for learning and leveling up through training and education reimbursement.

Curious about our Interview Process? (*subject to change)

• Stage 1: 20-30min Talent Acquisition preliminary interview
• Stage 2: 30-min Virtual Hiring Manager Interview
• Stage 3: 30-min Virtual Panel Interview
• Stage 4: 30-min Executive interview

Why AXS?

AXS, a subsidiary of AEG, sells millions of tickets each year for over 500 premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Clients include First Avenue, USGA, Red Rocks Amphitheatre, Crypto.com Arena, Coachella, Stagecoach, The O2, and B.League (Japan).

Headquartered in Downtown Los Angeles, California, AXS employs more than 500 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. 

To learn more about our culture and values, visit: https://solutions.axs.com/careers/

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

We’re an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status.