Position Summary:

This position is responsible for efficient and timely exchange of cash or winning tickets for guests and supporting the Sports Betting operation by providing excellent customer service, selling tickets and ensuring the proper payouts are processed.

Primary Duties and Responsibilities: includes but not limited to:

• Responsible for obtaining a cash bank from the casino cage
• Maintains a cash bank, documenting all transactions and balancing the bank at the end of each shift; properly accounts for all transactions and necessary paperwork
• Responsible for placing wagers as requested by guests and verifying and processing winning tickets
• Ensures that all information is accurately entered into the till
• Properly processes any voided wagers
• Follows the Company’s Standard Operating Procedures
• Effectively and consistently communicates sports betting rules and provides betting assistance to guests in accordance with the Company policies and procedures.
• Remains alert to any peculiar betting patterns such as “proxy betting” and reports promptly to the Supervisor
• Consistently maintains visibility in guest areas and immediately responds to any guest questions and/or concerns
• Aware of popular lines and odds in the Sportsbook
• Ensures compliance with state and federal regulations
• Safeguards the Company’s confidential and privileged information that is obtained as a result of normal working procedures
• Cleans up individual work area and helps maintain the Sportsbook’s cleanliness

Secondary Duties and Responsibilities:

• Evaluates monthly performance, present key findings to partners and Senior Leadership, and make recommendations for operational improvement.
• Builds rapport, commitment and loyalty with customers and associates
• Performs other related duties as assigned

Minimum Education and Qualifications:

• High School Diploma or equivalent
• Six months of experience working in a guest service industry
• Basic math skills required
• Must have previous money handling experience
• Ability to handle transactions accurately and responsibly
• Excellent written and verbal communication skills
• Experience in sports or online gaming highly desired

Competencies: Incumbent will master the following competencies while in this position:

• Knowledge of Mohegan Sun corporate and department policies and procedures
• Knowledge of wagering terminology

Training Requirements:

• Knowledge of ACSC, Global Cash Access and ERP computer systems
• Knowledge of the casino computer management system
• Knowledge of Micros computer system

Physical Demands and Work Environment:

• Must be able to work in a casino environment with potential exposure to second-hand smoke
• Must be able to stand for extended periods of time
• Must be able to lift up to 25 lbs.
• Must be able to work various shifts and flexible hours

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job. Mohegan Sun reserves the right to make changes in the above job description whenever necessary.