Sports-Minded Customer Service Representative - Mela Group

Our team is the face of our clients to our customers, and we want their support experience to set new standards, just like our clients’ products do. Our Management and Customer Service team cares for customers by solving problems and scaling solutions, incubating new products and promotional packages, and sharing feedback with the rest of the office to influence company development.

We are seeking a Customer Service Representative to join our fast-paced, high-energy, growing company. We are proud of our success in the telecom industry, so come join our team of hard-working, talented professionals!

Customer Service Representative JOB SUMMARY:

• Perform sales functions for existing Combined customers as well as prospects. The agent may need to review the benefits of a customer's existing coverage and to answer any service and claims questions customers may have
• Perform Sales function and product needs analysis for the marketing campaigns
• Provide an annual review of existing products as well as a needs analysis for existing customers in areas with no field agent presence
• Follow-up calls to customers and prospects within areas that maintain field agent presence to validate contact and perform sales functions if needed
• Provide information, and or problem-solving techniques for customers' existing products

Customer Service Representative SKILLS/EXPERIENCE:

• Good communication and interpersonal skills
• Ability to multi-task, talking with customers
• Effective listening skills
• Problem-solving
• Business sense
• Professional demeanor
• Outgoing and engaging conversation skills
• High School or equivalent required
• Multiple Language skills are plus

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