Specialty Operations Professional 2 - Cetera Financial Group
El Segundo, CA 90245
About the Job
Cetera Financial Group is dedicated to providing world-class operational support and customer service to clients across our Advisory Programs.
We’re looking for a motivated Specialty Operations Professional 2 to join our team and make a meaningful impact in the lives of our clients by ensuring seamless account operations, handling complex inquiries, and driving cross-functional collaboration.
This is a unique opportunity to advance your career while developing specialized knowledge in the advisory and brokerage space.What You Will Do:Manage Advisory Accounts: Set up, maintain, and troubleshoot advisory accounts across Cetera's programs, ensuring timely and accurate resolution of work items.Leverage Industry Knowledge: Apply your understanding of advisory operations, including brokerage operations such as New Accounts, Money Movement, and Maintenance, to support our clients and advisors.Achieve Key Metrics: Collaborate with your Operations Lead and/or Team Lead to understand role expectations, meet Service Level Agreements (SLAs), and achieve performance metrics.Cross-Train and Mentor Team Members: Provide foundational knowledge and support for Specialty Operations team members, enhancing overall team capability and coverage across different workflows.Proactive Problem Solving: Identify, troubleshoot, and resolve potential issues in operational processes, ensuring minimal disruption to clients and maintaining operational integrity.Engage with Stakeholders: Respond to inquiries from internal and external customers using Salesforce, email, mail, and phone, providing timely and solutions-focused responses.Handle Complex Cases: Conduct in-depth research on customer accounts and respond accurately and efficiently to high-priority cases.Maintain Communication Channels: Effectively communicate escalations, operational updates, and ideas with Team Leads, Operations Leadership, and cross-functional partners.Master Key Tools and Systems: Gain proficiency in Docupace, NetX360, AdviceWorks, MAA, Salesforce, and SmartWorks, using these tools to streamline processes and improve service delivery.Support Financial Planning Operations: Assist clients and advisors across various communities by offering operational support for Financial Planning functions.Compliance and Quality Assurance: Participate in compliance audits, meet quality metrics, and adhere to all team processes and regulatory requirements.Drive Customer Satisfaction: Partner with team members to ensure advisors receive consistent, high-quality support and service.What You Will Have:High School Diploma or GED (required)Proficiency in MS Office toolsWhat is nice to have:Bachelor’s degree in a relevant fieldSeries 99, 6, or 7 license (a plus)Demonstrated ability to multi-task and handle multiple priorities while adhering to deadlines and regulatory requirementsStrong organizational, follow-up, and problem-solving skills#LI-HybridWhat we give you in return:Not many teams can say that they support people’s dreams coming to life… We happen to do that every day.
And as important as we know your career is, we recognize that there’s a whole lot more to life.
To ensure that our Employees can make the most of their time outside of working hours, we offer a competitive salary and for full-time roles, a benefits package including:Inclusive health, dental, vision and life insurance plans built to support diverse lifestyles, offer preventative care, and protect against hardship.Easy access to mental health benefits to meet our team members and their families where they are.20+ days of paid time off (PTO), paid holidays, 1 paid wellness day and 1 days of paid volunteer time off (VTO) to give our employees the time they need to stay close with their loved ones, recharge, and give back to their communities.401(k) Savings plan with a generous company contribution (up to 5%), and access to a financial professional to offer our employees the opportunity to plan-ahead for a strong financial future well beyond their working years.Paid parental leave to support all team members with birth, adoption, and foster.Health Savings and Flexible Spending Account options to help you save money on healthcare, daycare, commuting, and more.Employee Assistance Program (EAP), LifeLock, Pet Insurance and more.About Cetera Financial Group:Cetera Financial Group ("Cetera") is a leading network of independent retail broker-dealers empowering the delivery of objective financial advice to individuals, families and company retirement plans across the country through trusted financial advisors and financial institutions.
Cetera is an independent financial advisor network and a leading provider of retail services to the investment programs of banks and credit unions.Through its multiple distinct firms, Cetera offers independent and institutions-based advisors the benefits of a large, established broker-dealer and registered investment adviser, while serving advisors and institutions in a way that is customized to their needs and aspirations.
Advisor support resources offered through Cetera include award-winning wealth management and advisory platforms, comprehensive broker-dealer and registered investment adviser services, practice management support and innovative technology."Cetera Financial Group" refers to the network of retail independent broker-dealers encompassing, among others, Cetera Advisors, Cetera Advisor Networks, Cetera Financial Institutions, Cetera Financial Specialists, and First Allied Securities.Cetera Financial Group is committed to providing an equal employment opportunity for all applicants and employees.
For us, this is the only acceptable way to do business.
Accordingly, all employment decisions at the Cetera Financial Group, including those relating to hiring, promotion, transfers, benefits, compensation, and placement, will be made without regard to race, color, ancestry, national origin, citizenship, age, physical and/or mental disability, medical condition, pregnancy, genetic characteristics, religion, religious dress and/or grooming, gender, gender identity, gender expression, sexual orientation, marital status, U.S.
military status, political affiliation, or any other class protected by state and/or federal law.Agencies please note: this recruitment assignment is being managed directly by Cetera’s Talent Acquisition team.
We will reach out to our preferred agency partners in the rare instance we require additional talent options.
Your respect for this process is appreciated.Please review our Workforce Privacy Policy for further details on what information we collect and the purposes for collection.Full timePosting Date: 2024-10-29
We’re looking for a motivated Specialty Operations Professional 2 to join our team and make a meaningful impact in the lives of our clients by ensuring seamless account operations, handling complex inquiries, and driving cross-functional collaboration.
This is a unique opportunity to advance your career while developing specialized knowledge in the advisory and brokerage space.What You Will Do:Manage Advisory Accounts: Set up, maintain, and troubleshoot advisory accounts across Cetera's programs, ensuring timely and accurate resolution of work items.Leverage Industry Knowledge: Apply your understanding of advisory operations, including brokerage operations such as New Accounts, Money Movement, and Maintenance, to support our clients and advisors.Achieve Key Metrics: Collaborate with your Operations Lead and/or Team Lead to understand role expectations, meet Service Level Agreements (SLAs), and achieve performance metrics.Cross-Train and Mentor Team Members: Provide foundational knowledge and support for Specialty Operations team members, enhancing overall team capability and coverage across different workflows.Proactive Problem Solving: Identify, troubleshoot, and resolve potential issues in operational processes, ensuring minimal disruption to clients and maintaining operational integrity.Engage with Stakeholders: Respond to inquiries from internal and external customers using Salesforce, email, mail, and phone, providing timely and solutions-focused responses.Handle Complex Cases: Conduct in-depth research on customer accounts and respond accurately and efficiently to high-priority cases.Maintain Communication Channels: Effectively communicate escalations, operational updates, and ideas with Team Leads, Operations Leadership, and cross-functional partners.Master Key Tools and Systems: Gain proficiency in Docupace, NetX360, AdviceWorks, MAA, Salesforce, and SmartWorks, using these tools to streamline processes and improve service delivery.Support Financial Planning Operations: Assist clients and advisors across various communities by offering operational support for Financial Planning functions.Compliance and Quality Assurance: Participate in compliance audits, meet quality metrics, and adhere to all team processes and regulatory requirements.Drive Customer Satisfaction: Partner with team members to ensure advisors receive consistent, high-quality support and service.What You Will Have:High School Diploma or GED (required)Proficiency in MS Office toolsWhat is nice to have:Bachelor’s degree in a relevant fieldSeries 99, 6, or 7 license (a plus)Demonstrated ability to multi-task and handle multiple priorities while adhering to deadlines and regulatory requirementsStrong organizational, follow-up, and problem-solving skills#LI-HybridWhat we give you in return:Not many teams can say that they support people’s dreams coming to life… We happen to do that every day.
And as important as we know your career is, we recognize that there’s a whole lot more to life.
To ensure that our Employees can make the most of their time outside of working hours, we offer a competitive salary and for full-time roles, a benefits package including:Inclusive health, dental, vision and life insurance plans built to support diverse lifestyles, offer preventative care, and protect against hardship.Easy access to mental health benefits to meet our team members and their families where they are.20+ days of paid time off (PTO), paid holidays, 1 paid wellness day and 1 days of paid volunteer time off (VTO) to give our employees the time they need to stay close with their loved ones, recharge, and give back to their communities.401(k) Savings plan with a generous company contribution (up to 5%), and access to a financial professional to offer our employees the opportunity to plan-ahead for a strong financial future well beyond their working years.Paid parental leave to support all team members with birth, adoption, and foster.Health Savings and Flexible Spending Account options to help you save money on healthcare, daycare, commuting, and more.Employee Assistance Program (EAP), LifeLock, Pet Insurance and more.About Cetera Financial Group:Cetera Financial Group ("Cetera") is a leading network of independent retail broker-dealers empowering the delivery of objective financial advice to individuals, families and company retirement plans across the country through trusted financial advisors and financial institutions.
Cetera is an independent financial advisor network and a leading provider of retail services to the investment programs of banks and credit unions.Through its multiple distinct firms, Cetera offers independent and institutions-based advisors the benefits of a large, established broker-dealer and registered investment adviser, while serving advisors and institutions in a way that is customized to their needs and aspirations.
Advisor support resources offered through Cetera include award-winning wealth management and advisory platforms, comprehensive broker-dealer and registered investment adviser services, practice management support and innovative technology."Cetera Financial Group" refers to the network of retail independent broker-dealers encompassing, among others, Cetera Advisors, Cetera Advisor Networks, Cetera Financial Institutions, Cetera Financial Specialists, and First Allied Securities.Cetera Financial Group is committed to providing an equal employment opportunity for all applicants and employees.
For us, this is the only acceptable way to do business.
Accordingly, all employment decisions at the Cetera Financial Group, including those relating to hiring, promotion, transfers, benefits, compensation, and placement, will be made without regard to race, color, ancestry, national origin, citizenship, age, physical and/or mental disability, medical condition, pregnancy, genetic characteristics, religion, religious dress and/or grooming, gender, gender identity, gender expression, sexual orientation, marital status, U.S.
military status, political affiliation, or any other class protected by state and/or federal law.Agencies please note: this recruitment assignment is being managed directly by Cetera’s Talent Acquisition team.
We will reach out to our preferred agency partners in the rare instance we require additional talent options.
Your respect for this process is appreciated.Please review our Workforce Privacy Policy for further details on what information we collect and the purposes for collection.Full timePosting Date: 2024-10-29
Source : Cetera Financial Group