Specialized Service Team Manager - Stellantis Financial Services US

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience

Position Summary Responsibilities include providing leadership to the specialized service team, creating, implementing, and monitoring all processes that result in improved business performance as well as staff performance tracking and monitoring, ensuring compliance with corporate policies, and upholding federal and state regulations.

Essential Job Duties and Responsibilities

• Work closely with the several departments to automate company processes.
• Work closely with and respond to the Compliance Department on CFPB, state, and local audit requests.
• Leads, guides, and supports the development of strategies, workflow processes, and process management for relevant areas including monitoring, tracking, and reporting.
• Conduct meetings with team members to develop long-term and short-term departmental objectives and goals.
• Assist administrators/representatives with escalated issues and the daily distribution of work.
• Provide one-on-one training to new hires in the department.
• Interacts daily with all Specialized Service, Repossession representatives, other departments, and customers to resolve escalated issues.
• Assist Management in developing and implementing reporting mechanisms to keep senior management apprised of performance levels, developing trends, and workloads.
• Responsible for ensuring the team performance objectives are met, complying with corporate policy, and upholding federal and state regulations.
• Manages any qualifying and assigning of accounts for Reinstatement, Voluntary Surrender, Invoicing, and other specialized service process functions.
• Oversees reviews, updates, and conducts follow-ups with other Default service functions, Compliant/Compliance department if necessary.
• Ensures compliance with federal and state laws; the right to cure (RTC), Strict Compliance Letter (SCL), Soldiers and Sailors Credit Protection (SSCRA), and any Bankruptcy protection requirements.
• Other duties may be assigned.

Qualifications and Competencies To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience

• Minimum of 2 years of Auto Repossession, Collection, or Remarketing experience.
• Minimum of 1 year of team Lead/Supervisor experience.

Education

• High School diploma and/or GED.

Skills Required

• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• perform this job successfully, an individual should know MS Excel software and MS Word software.
• Knowledge of and compliant with the Fair Debt Collection Practices Act, and local, state, and federal collection laws.

Leadership or supervisory skills required:

• Directly supervises employees and carries out supervisory responsibilities in accordance with the company’s policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees, planning and assigning, directing work, appraising the performance of employees, rewarding and disciplining employees, addressing complaints, and resolving problems.
• Although this position shall provide authority to lead and oversee day-to-day operations, it shall not provide the authority to take the following actions without consulting with the Human Resources department: hire, fire, promote/transfer/demote, or discipline an employee in a formal manner.

Must live within a commutable distance of the following cities: Atlanta, GA

Physical Requirements:

Sitting for long periods of time, standing, walking, close vision for computer work, speaking, hearing, lifting, and/or moving up to 10 lbs. Reasonable accommodation will be reviewed upon request.

Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.

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