Specialist, Commercial Training Operations - American Bureau of Shipping (ABS)

ABS's Specialist, Commercial Training Operations, is the primary owner responsible for planning, checklists, logistics management, and event coordination necessary for ensuring successful, high-quality delivery of training courses - both live instructor-led and web-based on-demand deliveries. This includes serving as customers' primary point of contact after training is booked. The Specialist will ensure close coordination with customers is carried out in a way that guarantees a smooth, high-quality delivery. The Specialist will also hold customers accountable and ensure client-side commitments are met, such as prerequisites and requirements necessary from the customer to ensure training delivery goes smoothly.

What You Will Do:

• Oversee the logistics of the training delivery system to ensure smooth operation of both in-person and virtual courses.
• Ensure timely access to course materials for instructors and students, maintaining a high standard of course delivery.
• Actively troubleshoot and resolve any logistical or technical issues during course delivery.
• Maintain quality records and procedures for the regional Academy in accordance with ABS Quality, Environmental, Health and Safety System. Ensure that ABS Quality, Environmental, Health and Safety System requirements are fulfilled
• Maintains course delivery statistics for the commercial training department.
• Manage the course evaluation process, ensuring feedback is accurately collected and analyzed.
• Utilize feedback to make actionable recommendations for course improvement and report these to the product management team.
• Cultivate and maintain robust relationships with instructors involved in ABS training programs.
• Coordinates the scheduling of presenters / facilitators for classroom training sessions
• Ensure instructors are fully informed about their responsibilities, course materials, and training delivery logistics.
• Processes invoices and accounts payable, informing senior leadership of status and any issues regarding invoicing or Accounts Payable
• Manage course registrations, in addition to adjustments such as cancellations and rescheduling.
• Provide first-line support for inbound calls and inquiries from potential and existing customers.
• Assist regional Account Managers with client service tasks to enhance customer relationships and support business development.

What You Will Need:

Education and Experience

• Bachelor's degree in Business, Maritime Studies, or a related field. Additional education in a relevant field, such as education administration, is a plus.
• A minimum of 2 years of experience in managing course delivery and fulfillment in a training-related business, with a strong preference for experience in the maritime or shipping industry or an analogous field in which international regulations and supply chain/logistics play a central role.
• Proven project management skills, with a track record of managing complex projects and cross-functional teams.
• Excellent communication and interpersonal skills, with the ability to work effectively across organizational and international boundaries.

Knowledge, Skills, and Abilities

• Expert project management skills, with the ability to track and manage multiple internal and external projects in tandem
• Ability to plan, manage, and monitor multiple event-based training deliveries in parallel
• Excellent communication skills
• Excellent customer-facing skills with an ability to serve as the primary customer service representative for the business
• Strong understanding and experience with commercial B2B training, with knowledge of the logistics, stakeholder groups, and operational needs of a training business
• Strong networking and communication skills for collaborating with customers and team members inside and outside the commercial training team
• Experience with the maritime/shipping industry and the needs of maritime customers.
• Ability to collaborate across departments and teams to meet their needs and foster a culture of high-performance
• Ability to engage and manage vendors necessary for carrying out the operations of the department, ensuring on-time and on-budget delivery of external products and services
• Strong skills in building and maintaining relationships with subject matter experts (SMEs) and external partners.
• Working knowledge of the ABS Health, Safety, Quality, and Environmental Management System.

It Would Be Nice If You Had:

A credential in project management (i.e., PMP) or business analysis is a plus.

Reporting Relationships:

Reports to the Manager, Co