Specialist Billing & Coll - United Site Services

About USS

United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers' project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best-practice programs.

Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals, and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers.

By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business.

Primary Purpose

About USS

Looking for a new opportunity where you can make an impact? At USS, we're working to change the perception of the portable sanitation industry and bring awareness to the essential services we provide every day to communities across the nation. USS has grown steadily over the past two decades, and with more places to go, we're not slowing down anytime soon. We're continuing to build a talented team to make up our HQ functions that can grow and go there with us. If you thrive in a fast-paced environment and want to play a pivotal role in evolving an industry, then apply today to Go Places with USS!

PRIMARY PURPOSE

The Billing & Collections Specialist is responsible for the billing & collections process and overall cash management of an assigned book of business. This position is responsible for handling all internal and external correspondence related to their assigned accounts while ensuring excellent customer service.

Essential Functions

• Responsible for billing, collection, and management of the assigned portfolio
• Audit invoices, validate pricing, services, accurate taxes, ancillary charges, and overall accuracy of invoices
  
• Upload invoices into a 3rd party portal and track invoices until paid
  
• Create consolidated spreadsheet billing per the customers' requirements
  
• Provide reconciliation of customer accounts and resolve outstanding balance issues. Identify and submit credit memos
  
• Establish relationships with customers to encourage ability to invoice and faster pay
  
• Communicate and follow up effectively with the sales department regarding customer accounts on a timely basis
  
• Enlist the efforts of sales and senior management when necessary to ensure timely billing and collections
  
• Work with other departments to correct errors and update orders
  
• Partner with third party collection agency when necessary
  
• Partner with the legal team on accounts where the customer filed for bankruptcy
  
• Suggest account adjustments, small balance write-offs, and escalate uncollected balances for write offs
  
  SUPERVISORY RESPONSIBILITIES
  
  This position has no supervisory responsibilities.
  
  Qualifications
  
  QUALIFICATIONS
  
  EDUCATION
  Min/Preferred
  Education Level
  Description
  Minimum
  2 Year/ Associate Degree Accounting, Finance, or a related field, or an equivalent
  combination of education, training, and experience
  EXPERIENCE
  Minimum Years of Experience
  Maximum Years of Experience
  Comments
  4
  
  Accounts Receivable and collections required.
  Customer service and account management preferred
  
  ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES
  
  • Strong Customer Service Skills
    
  • Understanding of cash application and account reconciliation reporting
    
  • Salesforce and Netsuite experience preferred
    
  • Ability to successfully collaborate with other departments
    
  • Strong Multi-Tasking and Time Management Skills
    
  • Strong Decision Making and Problem Solving
    
  • Demonstrated experience with common applications (Microsoft Office) with intermediate Microsoft Excel knowledge
    
  • Well organized & able to work under timelines & constraints
    
  • Strong written & verbal (customer service) communication skills; analytical, process oriented, and ability to focus on details for long periods of time
    
    
    Physical Requirements
    
    PHYSICAL REQUIREMENTS
    
    Demand
    Frequency
    Sit while answering phones or reply to emails
    Constant
    Use hands and fingers to handle, control or feel objects tools or controls
    Frequent
    Repeat the same movements when entering data
    Frequent
    See details of objects that are less than a few feet away
    Constant
    Speak clearly so listeners can understand
    Frequent
    Understand the speech of another person
    Frequent
    Focus on one source of sound and ignore others
    Frequent
    Hear sounds and recognize the difference between them
    Frequent
    See differences between colors, shades and brightness
    Frequent
    
    Benefits Summary
    
    All full-time employees working an average of 30 hours or more per week are eligible for the below benefits. Part-time employees may be eligible for similar benefits.
    
    • Paid Time Off (pro-rated for Part-Time employees)
    • Paid Holidays
    • Medical/Pharmacy
    • Dental
    • Vision
    • 100% Employer-Paid Short-Term Disability
    • 100% Employer-Paid Long-Term Disability
    • 100% Employer-Paid Employee Basic Life & Accidental Death and Dismemberment
    • Voluntary Employee Life & Accidental Death and Dismemberment
    • Voluntary Spousal Life
    • Voluntary Dependent Life
    • Hospital Indemnity, Accident and Critical Illness
    • Commuter/Transit Account
    • Healthcare Flexible Spending Account
    • Dependent Care Flexible Spending Account
    • Health Savings Account
    • 401(k) with employer match
    • 100% Employer-Paid Employee Assistance Program (EAP)
    • Employee Discounts
      Salary Range
      
      - / hour
      
      EEO Statement
      
      EEO STATEMENT
      
      United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity or expression , age, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.