Spanish Speaking IVR QA - Charlotte, NC - Georgia IT Inc.
Charlotte, NC
About the Job
Job Title : Spanish Speaking IVR QA
Location : Charlotte, NC or AZ
Position Type : Contract
Rate : Doe
No Visa sponsorship available for this Job - no third party C2C agencies.
Job Description:
Location : Charlotte, NC or AZ
Position Type : Contract
Rate : Doe
No Visa sponsorship available for this Job - no third party C2C agencies.
Job Description:
- Senior IVR project lead, providing team and project support for IVR, utilizing a thorough understanding of applicable technology, tools and existing designs.
- Analyzes highly complex business requirements, designs and writes technical scripts and scenarios.
- Acts as an expert technical resource for analysis efforts.
- Verifies program logic by overseeing the preparation of test data, testing and overall systems testing.
- Develops new documentation.
- Leads projects, manages the work of less experienced staff.
- Assures quality, security and compliance requirements are met for supported area and oversees creation of or updates to and testing of the business continuation plan.: 7+ years application testing project lead experience.
- Candidate MUST be bilingual in English and Spanish, (not just studied Spanish, but speaks the language fluently) Candidate must have Client ALM script writing & execution experience Candidate must have Speech IVR experience Voice Biometrics a Plus Banking or financial background a Plus PinDrop experience a Plus.
Source : Georgia IT Inc.