Spanish Speaking- Administrative Assistant - Healthy At Home Caregivers

Job Type

Full-time

Description

The Administrative Assistant is responsible for recruiting, hiring, orienting, scheduling, and managing all Healthy At Home field employees at our Dana Point, CA office. The primary objective is the continual hiring and accurate maintenance of employee/client scheduling.

• Conduct business calls and interactions with proficiency, accuracy, and professionalism.
• Provide prompt, if not immediate, responses to clients or client referral sources regarding changes in scheduling, availability of staff, problems, cancellations, notifications, etc.
• Interact with Elder Services Case Managers, upper management, RNs, and all clinical staff in a professional, courteous manner.
• Perform all scheduling functions, logging any change in employee/client schedules into Home Care IT scheduling software. Document all necessary items as "notes" in Home Care IT.
• Review and manage all client status changes within the Provider Direct database.
• Possess knowledge about home care to advise clients and employees when necessary. Participate in employee orientation and work through issues with direct field staff.
• Responsible for filling every possible case referred to Best of Care by contracting agencies and referral sources in a timely fashion.
• Possess knowledge about HIPAA, ethical/moral standards, client right to privacy, and issues of confidentiality.
• Think, communicate, and act clearly and quickly.
• Address issues of paperwork, adherence to scheduling, and personnel problems directly with staff.
• Multitask at an extremely high level between answering/making phone calls, sending/receiving emails and/or faxes, interviewing employment candidates, and conducting new hire orientations.
• Demonstrate networking skills and an ability to attract clients and referral sources in a legitimate, professional manner.
• Possess advanced writing skills required to compose incident reports, memos, and other written assignments when necessary.
• Require intense attention and concentration. Good visual, verbal, and hearing skills.
• Possess flexibility and the ability to deal with a wide range of personality types and ages.

The above statements describe the general nature and level of work being performed by people assigned to this classification. They are not an exhaustive list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Best of Care reserves the right to adjust the start and end time of its employees' schedules in accordance with company needs.

Requirements

• Experience in home care, specifically as a caregiver or scheduling coordinator, preferred.
• Proficiency in Scheduling Software, Microsoft Word, Microsoft Excel, Internet, Email, and Microsoft Windows operation.
• High School Diploma Required

• Sitting, standing, typing, and writing.
• Ability to operate various office-related equipment (telephone, fax, copier, computer, and paperwork).

Salary Description

$22.00-$27.00