Spanish Required Collections: Dialer Blend Specialist II - OneTen Coalition
Tempe, AZ
About the Job
Job Description
At Chase, you will focus on achieving business results by offering options and finding solutions to help our customers. The Call Center Collection Specialist role is creative, exciting, and different every day. Join us to grow your career and make a difference.
As a Dialer Blend Specialist II in Collections, you will handle a mix of inbound and outbound calls to collect on overdrawn or past due accounts. By building strong rapport with customers, you will make a significant impact on the business. Your passion for customer service and inner competitiveness will help you excel in our fast-paced environment.
Job Responsibilities:
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
At Chase, you will focus on achieving business results by offering options and finding solutions to help our customers. The Call Center Collection Specialist role is creative, exciting, and different every day. Join us to grow your career and make a difference.
As a Dialer Blend Specialist II in Collections, you will handle a mix of inbound and outbound calls to collect on overdrawn or past due accounts. By building strong rapport with customers, you will make a significant impact on the business. Your passion for customer service and inner competitiveness will help you excel in our fast-paced environment.
Job Responsibilities:
- Work in a call center environment with 100% phone-based customer interaction.
- Demonstrate excellent communication, negotiation, and decision-making skills while staying engaged with customers.
- Communicate with customers in a metrics-driven environment.
- Navigate multiple technologies, showing resiliency and adaptability in a fast-paced setting.
- Take ownership of each customer interaction, treating them with respect and responding with empathy.
- Work both independently and as part of a team.
- Abide by all applicable regulatory and departmental practices and procedures.
- Fluency in both Spanish and English is required.
- Minimum of 2 years of customer interaction or support experience, either by phone or face-to-face.
- Minimum of 1 year of computer experience, utilizing multiple applications in a Windows-based environment.
- High school diploma or GED required.
- Ability to multitask using a computer while providing customer support.
- Comfortable in a fast-paced, consistently changing environment.
- Previous experience in Collections, Sales, Retail, or Customer Service.
- Passion for helping people by solving problems and explaining solutions.
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
Source : OneTen Coalition