Spanish Language Liaison - New Horizon Family health Services INC

New Horizon Family Health Services (NHFHS) is a Federally Qualified Health Center (FQHC) that has been improving the health of the communities we serve since 1992. We offer quality health care for anyone needing a family doctor and medical home. Our years of experience and commitment to excellence have earned us the reputation as a trusted source of quality medical, dental, and behavioral health care. 

Details:

Under the direct supervision of the Site Manager or Practice Manager, the Spanish Language Liaison is responsible for assisting Spanish speaking patients with appointments, non-clinical customer service interactions with the lab and pharmacy, and general assistance to the Practice Manager or Site Manager. The Spanish Language Liaison is not a medical interpreter, and this employee is not qualified for nor should they be asked to assist anyone with medical interpretation. The Spanish Language Liaison interacts with patients/visitors in a courteous, appropriate, respectful manner at all times. This position performs the following duties in accordance with the established policy and procedures of New Horizon Family Health Services to assist Spanish-speaking patients.

Education:

• A minimum of high school diploma or GED equivalent

Knowledge and Skills:

• Proficiency in oral and written Spanish and English language skills
• Two (2) years of experience in a medical office, and working knowledge of Electronic Health Records (EHR)
• Must have a working knowledge of computer programs and professional construction of sentences in Spanish and English
• Has ability to speak and communicate effectively with co-workers, patients and the public.
• Must have the physical capacity to perform required tasks.
• Has pleasant personality, pleasing, professional appearance and disposition.
• Must demonstrate:
  • excellent spelling
  • speaking clearly and grammatically correct
  • the ability to understand and follow, in detail, both verbal and written instructions
  • the ability to accept responsibility as indicated
  • being a motivated and enthusiastic learner
  • a courteous and tactful manner
  • the ability to work under stress and work well with others
  • exercises discretion and sound judgment when dealing with patients, visitors and co-workers
  • following NHFHS policies and procedures regarding personal visits, cell phone usage and clocking-in on time according to your assigned shift
  • legible handwriting