Spa Receptionist (PT/FT) (AM/PM) ("Recepcionista de Spa") - Evans Hotel

Description

LOCATION

Catamaran Resort Hotel & Spa
The Catamaran Resort Hotel and Spa is a Polynesian-themed destination located on the shores of Mission Bay and mere steps from San Diego’s famous Pacific Beach. The resort features 310 rooms and suites, lush tropical gardens, and award-winning dining at Oceana Coastal Kitchen.

The Catamaran Resort Hotel and Spa is owned by Evans Hotels, LLC, a family-owned and operated business committed to supporting and enhancing employee well-being through a variety of programs that nurture our staff professionally and personally. We offer hands-on manager and leadership training, employee appreciation days, and staff awards and recognition. Our team is also dedicated to serving our community through initiatives like company-wide beach clean-ups and volunteer opportunities.

SUMMARY
The Spa Receptionist ("El/la Recepcionista de Spa") welcomes the spa guest in a warm, friendly manner and proactively communicates with the guest over the phone in a friendly and courteous manner.

PAY & PERKS

• Compensation: $18.55**
• $250 Sign-on Bonus
• Up to $1000 Referral Bonus, after being hired, for each referral you make that is hired at any Evans Hotels property.
• Discounted Hotel Rooms for you, family and friends.
• Free Employee Parking and/or discounted MTS Pronto card.
• Free Meals & Refreshments during working shifts.
• Career advancement opportunities!
• Health (including SIMNSA), Dental, Vision, 401k with match, life insurance, sick and vacation time.
• Discounts on cell phone bills, shoes, gym memberships, and more!

ESSENTIAL DUTIES

• Provides a positive, professional appearance and demeanor to our guests.
• Carefully listens to guests and ensures services requested are reserved and schedule.
• Serves as guest liaison with treatment providers to ensure the guest is aware of the service process.
• Answers the phone in a friendly and courteous manner.
• Follows the proper steps to make a treatment reservation.
• Seeks the opportunity to up-sell and recommend other hotel outlets to our guests.
• Manages the reservation system and updates reservation schedules on a regular basis.
• Accurately records all transactions and performs daily audits.
• Ensures all retail products are well displayed for the guest.
• Supports the spa director and offers assistance with projects and inventories.
• Performs additional duties and responsibilities as directed by the leadership team.

Qualifications

QUALIFICATIONS

• High school diploma or GED.
• At least 3-12 months of relevant experience and/or training. If no educational background, at least 1 year.
• A combination of experience, education, and/or training may be substituted for either requirement.
• Previous similar position in a hotel, or similar business entity preferred.
• Availability to work on weekends and holidays is required.
• Ability to always maintain a friendly, professional, team-oriented, positive demeanor and diplomatic attitude, especially under stress or challenges.
• Ability to stand, kneel, squat for prolonged periods of time, up to and including, the entire shift and lift up to 25 lbs.

**The pay scale posted is the salary or hourly wage range that the employer reasonably expects to pay for the position during the first year of employment. The posted range does NOT include potential additional types of compensation, such as gratuities, service charges, commissions, or bonuses. Actual compensation offered may fluctuate based on qualifications and/or experience.