Spa Manager - Arizona Biltmore - Arizona Biltmore

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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The iconic Arizona Biltmore is located in the heart of the prestigious Biltmore neighborhood in Phoenix. The resort was named the “Jewel of the Desert” since its opening on February 23, 1929. This gorgeous 39-acre property reopened in May 2021 after undergoing a $150 million restoration and has over 700 rooms, over 200,000 square feet in banquet space, and 8 food and beverage outlets (including 2 restaurants, 2 bars, 2 poolside bars, a gelato shop/café, and in-room dining).  

Arizona Biltmore is a LXR Hotel & Resort by Hilton which is a hand-selected collection of unique luxury hotels, offering bespoke service and personal adventures in the world’s most intriguing locations. With this, as a team member you will receive the Go Hilton travel benefits in addition to Pyramid's travel benefits. Learn more about our incredible benefits here.

Want to learn more about Arizona Biltmore? Hotel Website, Instagram, Facebook 

Our beautiful Tierra Luna Spa has a talented team delivering calming and unique experiences to our guests with cutting edge products and offerings inspired by the local culture and surroundings. The spa has 12 treatment rooms (indoor and outdoor), indoor and outdoor relaxation spaces, a cafe, contrast bathing (a hot tub and cold plunge pool), and one of the only freestanding outdoor Halotherapy rooms where guests can boost their immunity and cleanse their respiratory system. Want to learn more? Click here.  

As a Spa Manager, you would be responsible for assisting spa management with performing administrative duties for the department as well as staff supervision, coaching / development, and training to deliver an elevated spa experience upholding the Tierra Luna and Forbes Spa standards. You will manage a team of 8-10 Spa Attendants and report directly to the Director and Assistant Director of Spa. Specifically, this includes the following duties:

• Handle the daily scheduling of spa staff according to Tierra Luna policy in relation to hotel occupancy, and spa needs. This includes communicating special needs to management concerning work schedules.
• Process, review and submit departmental payroll and make necessary adjustments on a timely basis.
• Maintain all Time and Attendance trackers on a weekly basis.
• Ensure all Workday records for spa staff are accurate and up-to-date.
• Oversee the maintenance of all professional and operational supplies and inventory. Create all purchase orders’ in Craftable as inventory levels warrant. Receive all goods and submit all invoices to AP on a timely basis. Manage cost per treatment and report monthly to leadership team.
• Report any items needing repair or attention directly into Hot SOS system and ensure effective communication between Engineering and spa leadership. Ensure a safe working environment and report any safety issues to engineering and security at once.
• Liaison with night cleaning crew in conjunction with lead therapist to ensure highest standards of cleanliness are met according to the scope of work.
• Maintain up to date records of current treatment staff licenses / certifications. Ensure all state regulations are being met.
• Train and ensure established standards are executed for all support team members. This includes orientation and training of new hires and creating / coordinating training opportunities for the spa staff (ex. Forbes training, signature treatments, new treatments, vendor products, CPR, Blood Borne Pathogens, etc.). 
• Work directly with the team on the floor engaging with team members and guests.
• Assist the Spa Manager with managing in-house group reservations and events.
  • Communicate to catering team on prospective business opportunities.
  • Coordinate schedules and plan site visits with Sales Team and Spa Manager.
  • Communicate with clients and guests to prepare group reservations.
  • Create and develop new group processes and communicate effectively with the respective departments.
• Assist the Spa Manager with managing membership, as needed.
• Attend weekly departmental meetings.
• Maintain a safe and clean departmental working environment.

• At least two (2) years of leadership experience
• At least two (2) years experiencea in a spa and/or fitness environment
• Strong administrative skills, required
• Proficient in management systems - payroll, inventory, and POS
• Experience in a luxury hotel / resort, preferred
• CPR / First Aid Certification, preferred
• Knowledge in Forbes Spa Standards, preferred
• Excellent time management and organizational skills.
• Excellent communication skills, both written and verbal.
• Ability to train, coach, and develop others.
• Strong understanding of treatment management and inventory process.
• Collaborative and team player.
• Works with a positive “can-do” attitude.
• Ability to multitask
  
• Keen eye for detail