Spa Front Desk Attendant - Southern Management Companies, LLC.

WHAT WE ARE LOOKING FOR:


Successful candidate possesses exceptional guest relations and communication skills. They maintain a working knowledge of all spa services, answer questions about the spa and its amenities and manage the spa schedule throughout the day.


WHAT WE EXPECT FROM YOU:


* Assist guests with arrival and departure from spa, while providing positive guests experiences
* Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available
* Interact with guests, giving them a positive impression of the spa
* Coordinate the flow of communication by answering phones, routing and screening calls, greeting visitors, coordinating incoming and outbound mail, responding to inquiries and providing information about the spa
* Contribute to the security of the spa facility by monitoring the access of guests and escorting them to treatment areas
* Ability to open and close spa, checking guest in and out of spa, cash drawer transaction, keeping track of inventory for retail and professional use
* Maintain the cleanliness of the spa's guest-facing areas, including the reception area, treatment rooms, and lounge areas
* Dispose of trash; bring dirty linens to the proper area for laundering; and stock towels, linens, supplies and amenities in the lounge areas
* Help therapist turn rooms between guests and also with spa laundry when needed
* Schedule client appointments following strict protocol, to maximize efficient use of time
* Provide confirmation calls to clients who have scheduled services
* Update the reservations/cancellations list throughout the day, inform therapists/stylist/technicians of last-minute changes, and resolve scheduling issues as needed
* Approach and educate clients on retail recommendations and spa treatments with confidence and knowledge
* Recommend and up-sell services that fit the guests' needs
* Effectively handle cash, credit cards, gift certificate and discount certificate transactions
* Must be able to work as a team with both front desk agents and therapists
* Maintain orderliness, cleanliness and presentation of the retail area, salon, spa and lounge
* Attend all meetings and training required of your department or the company in general
* Contribute to team/company engagement efforts
* Perform other duties as assigned by Manager and/or Supervisor

JOB KNOWLEDGE & SKILLS:


* Ability to manage multiple tasks simultaneously and work efficiently and calmly under pressure
* Must have excellent interpersonal skills
* Must have outstanding guest service skills
* Ability to organize/prioritize, and complete multiple tasks simultaneously
* Must have strong administrative skills
* Flexibility to work a varied schedule due to business levels and industry demand, including evenings and weekends
* Must be able to stand for 8 hours at a time
* Excellent written and verbal communication skills
* Compute basic arithmetic and mathematical calculations
* Organized and detail oriented
* Excellent time management skills
* Ability to work effectively in stressful, high-pressure situations while maintaining composure and guest satisfaction
* Technical knowledgeable and competency in necessary systems and software:
- [Outlook, Word, Excel, PMS, etc.]






* 1 year previous customer service experience; preferably in a hotel, spa or related environment
* High School diploma or equivalent

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled