Spa Front Desk Agent - Full Time - Omni Hotels & Resorts

Location

La Costa Resort and Spa

Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is honored as the #1 Wellness Spa by Spa magazine. Omni La Costa's acclaimed restaurants present an updated take on locally inspired cuisine and culinary delights. Steps from your door, world-class accommodations, championship golf and tennis, eight pools and more anxiously wait to welcome your arrival.

Omni La Costa associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, Omni La Costa may be your perfect match.

Job Description

The Spa Front Desk Agent is responsible for the creation and eminence of reservations / Spa Front Desk Reception.

Responsibilities

• Answer phones and provide excellent customer service through Five-Star Standards and using established sales techniques.
• Schedule lunches and scrub shifts at appropriate times throughout the day. 
• Verify that future lunch and scrub shifts are entered correctly.
• Provide proactive and efficient customer service.
• Respond and take ownership to all guest inquiries immediately. Handle guest complaints to the best of your ability.
• Keep accurate records of guest correspondence.
• Demonstrate extensive familiarization with resort features, policies and procedures.
• Communicate efficiently and effectively with guests, members and associates.
• Sell gift certificates to guests, members and associates.
• Be accountable for all procedures involving collection and posting of payment and distribution of gift certificates.
• Work closely with spa group sales staff to accommodate group reservations.
• Assist with room utilization with therapists.
• Perform confirmation calls on a daily basis according to policy.
• Accountability for cash banks, deposits, and all POS transactions and reports when working reception.
• Assist in all areas of the spa when needed, TEAMWORK is a must.
• Checking guests in and out of the spa when working reception. Use of Aspire Selling Technique.
• Engaging in proper communication with fellow associates and reading and following memos. Following all department policies and procedures.

Qualifications

• High school diploma or general education degree (GED)
• Experience with handling cash, experience in hospitality field,
• flexibility with schedule with weekend work required.
• Good organizational skills and attention to detail required.

PHYSICAL DEMANDS   

While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel.  The employee frequently is required to reach with hands and arms and talk or hear.  The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl.  The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

Pay Rate: $22.50/hr

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.