Spa Concierge - Pier Sixty Six

South Florida’s beacon of hospitality, Pier Sixty-Six Resort is returning to Fort Lauderdale with an opening date of late 2024. From the famed superyacht marina to the iconic spires of the rotating Pier-Top lounge, a new world of elevated experiences is set to unfold around it. The lush 32-acre waterfront enclave will be home to the extraordinary luxury resort hosting 325 guest rooms, suites, and villas, plus an exclusive collection of 91 Private Resort Residences, 12 restaurants and lounges, a luxurious spa, curated pool options, and a waterfront promenade with retail and dining. Every space is impeccably designed to both inspire and relax. All are met with exceptional service and refined touches resulting in extraordinary experiences. The Resort will assemble over 600 diverse and talented Team Members to bring Pier Sixty-Six to life and create a new legacy by providing memorable experiences and stellar service to our guests and residents. We aspire to create a caring culture for our team, with state-of-the-art facilities, a first-class employee dining room, and most importantly, a focus on you as an individual, including your welfare and wellbeing. Pier Sixty-Six invites dedicated, energetic, and polished hospitality enthusiasts eager for growth and stardom to join our team and enjoy highly competitive wages, comprehensive benefits, and a culture that honors and respects you.

We currently have an opportunity for a well-rounded and seasoned Spa Concierge to join our Pier Sixty-Six Resort opening team!

Job Summary:  

The Spa Concierge is responsible for the reception area at the spa. Includes the greeting of all guests, answering phone calls, assisting guests with questions regarding spa services and retail products, booking appointments, checking the guest into the computer system and checking them out after services performed.  

Duties and Responsibilities:  

• Be on time for your shift.  
• Properly open and close spa each day according to Standard Operating Procedures.
• Accurately book, change and cancel spa appointments.  
• Acknowledge and greet everyone who enters and leaves spa facilities.  
• Provide detailed descriptions of spa treatments, packages, services, facility features, cancellation policy and hours of operation.  
• Utilize spa computers with skill and proficiency.  
• Answer the phone promptly and use the guest’s name throughout the phone conversation.
• Actively promote spa treatments, services, sessions and retail, as well as programs, promotions and discounts available.  
• Assist with monthly product inventory
• Advanced knowledge of all retail products with the ability to explain and sell to spa guest
• Maintain eye contact when addressing external and internal guests.  
• Handle guests’ questions and concerns professionally and courteously.  
• Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.  
• Maintain a clean, safe, fully stocked, and well-organized work area.  
• Develop the ability to work without constant direct supervision and stay at assigned area for long periods.  
• Maintain a positive attitude and contribute toward a quality work environment.  
• Regularly attend, participate in and support training and staff meetings for the spa.
• Assist in all areas of spa operation as requested by management.  
• Communicate to management all occurrences involving staff or guests in the spa that require attention.  

Position Requirements: 

• Must be detail-oriented and have ability to multi-task.  
• Ability to be efficient and productive in a fast-paced environment.  
• Must have enthusiasm and possess excellent customer service skills.  
• Must possess basic math and money handling skills.  
• Enjoy working with people and possess a friendly and outgoing personality.  
• Excellent communication, listening and computer skills.  
• Must be a team player.  

Education and Experience Requirements: 

• Minimum of 1 year experience in a Luxury Hospitality space

*Note* All duties and requirements stated above are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the staff occupying this position. Staff members may be required to perform other job-related duties by their supervisor.  

Position Requirements: 

• Must be detail-oriented and have ability to multi-task.  
• Ability to be efficient and productive in a fast-paced environment.  
• Must have enthusiasm and possess excellent customer service skills.  
• Must possess basic math and money handling skills.  
• Enjoy working with people and possess a friendly and outgoing personality.  
• Excellent communication, listening and computer skills.  
• Must be a team player.  

*Note* All duties and requirements stated above are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the staff occupying this position. Staff members may be required to perform other job-related duties by their supervisor.  

CRITERIA:

• Team Player
• Demonstrates co-operation within the team and with other departments.
• Listens carefully and works well with others.
• Has a positive influence on others in the team and clearly enjoys working with people?
• Guest Focused
• Anticipates guests’ needs and is sensitive to people from all cultures.
• Has a natural, warm smile and a friendly and passionate approach
• Demonstrates confident, helpful and genuine behavior with internal and external guests.
• Has energy and sense of urgency for his/her work.
• Resourceful, makes things happen and looks for ways to work more efficiently.
• Always looks their best and acts appropriately (e.g., approaching guests, body language)
• Composed
• Able to stay calm under pressure.
• Demonstrates maturity and ability to cope with the unexpected
• Never let personal feelings interfere with delivering the highest standards.
• Trustworthy and responsible

• Must possess excellent communication, organizational, and business skills.
• Must demonstrate a professional, effective demeanor and maintain standards of excellence in guest service.
• Must display the ability to work with a variety of people, remain calm and professional during stressful situations, must be able to analyze and resolve guest and/or staff-related problems.

SKILLS

Must be able to:

• Speak, read, write and understand the English language.
• Compute accurate mathematical calculations.
• Provide legible communication and directions.
• Perform job functions with attention to detail, speed and accuracy.
• Prioritize and organize.
• Think clearly, remaining calm and resolving problems using sound judgment.
• Follow directions thoroughly.
• Understand guest’s service needs.
• Work cohesively with co-workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest information and pertinent resort data.
• Use a computer keyboard and possess basic typing skills.
• Possess moderate to advanced computer skills.
• Work in a dynamic and constantly changing environment.
• Adept at multitasking.

PHYSICAL DEMANDS

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds.
• Stand, sit, or walk for an extended period or for an entire work shift
• Reach overhead and below the knees, including bending, twisting, and pulling.
• Use, carry, and operate all necessary office equipment using finger dexterity.
• Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity.
• Visually look at a computer for extended periods of time.
• Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems. Most work tasks are performed indoors.

As a valued member of the CoralTree team, you'll receive a comprehensive benefits package that includes:

• Group medical, dental, vision, life, and disability benefits
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement
• An employee assistance program
• Paid time off/sick time
• Participation in a 401(k) plan with a company match
• Complimentary team member meals
• Complimentary room nights at CoralTree Managed Properties

Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality. #piersixtysixresort