Spa Concierge - Monarch Casino Resort & Spa Black Hawk

Job Title: Spa Front Desk Concierge

Salary: $21.00

Status: Full Time

Shift: Day, Swing

There are many great advantages to working for Monarch Casino and Spa:

• Working on the 23^rd floor
• In a quiet tranquil space
• Unique and high-end spa
• 4/10’s
• Learn and experience what the spa has to offer

• Greet guests upon arrival and offer refreshments. Escort guests through the facility to get them acquainted with our stunning spa with a tour.
• Maintaining a relaxing and calm environment throughout the spa experience.
• Establish a good rapport! Know our spa menu and promotions.
• Ability to multitask and efficiently maintain the cleanliness, safety, and organization of spa.
• Ensure adequate supplies and service during peak hours.
• Continuously clean and sanitize the various areas of the spa and fitness center.
• Maintain par stock levels of towels washcloths, robes and linens, toiletries on vanity area, maintains shampoo, conditioner, and shower gel in the showers.
• Coordinate daily locker room inventory of towels, washcloths, and robes with laundry.
• Clean lockers upon guest arrivals and departures.
• Coordinate laundry pickup and delivery between locker, treatment and laundry rooms. Run wash-dry cycles of laundry.
• Maintain cleanliness and sanitization of steam room and place cold towels and water for guest use according to procedures.
• Prepare and stock infused water, herbal teas, snacks, and fruits to guests in sanctuary area.
• Coordinate with staff and management on VIP’s, special requests, group arrivals, etc.
• Work with management to improve the guest experience. From guest recovery to outstanding inquiry.
• Other duties as assigned. Responsibilities and activities may change at any time with or without notice.

• You are an energetic service focused individual with a passion for providing luxury service.
• Guest service background preferred with excellent knowledge of service standards.
• Solution oriented and guest focused.
• Basic computer skills.
• Polite, confident and patient.
• Ability to multitask. Attention to detail. Time management. Ensure exceptional service.
• Available to work varied shifts when needed, including weekends, holidays.

Not only does Monarch offer a luxury experience for guests we offer luxury benefits to our Team Members as well!

Full Time Team Members (30+ hours) will enjoy the following benefits and perks:

• PTO at your first-year anniversary of employment
• 6 Observed Holidays and Holiday Pay
• Health Benefit Insurance Package after 90 days includes: medical, dental, vision, life insurance, short term disability, 401k with company match

Part Time and Full Time Team Members (TMs) will enjoy the following benefits and perks:

• 1 Free Hot Meal per shift and Unlimited Beverages
• Up to 48 hours of Sick Pay for Team Members Under 30 hrs per Week
• 80% Subsidized Bus Transportation Options
• Free Covered Parking
• Education/Tuition/Certification Reimbursement (up to $6,000 per calendar year)
• Wardrobe/Uniforms and Dry Cleaning Provided Free of Charge for most positions
• Career Development and Advancement Programs
• Team Member Anniversary Recognition (earn resort credit, vacation trips and more!)
• Team Member Hotel, Retail and Spa Discounts

Save your gas and mileage on your car! Check out these convenient casino bus routes at www.casinoshuttle.com. As a Team Member of Monarch, we subsidize your bus transportation up to 80%!

An Equal Opportunity Employer: Monarch Casino Resort Spa does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarch’s intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.