*SPA BOOKING & RETAIL COORDINATOR - FT - Seminole Gaming

Overview

About Seminole Hard Rock Hotel & Casino Hollywood

Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019.  New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional  amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at www.seminolehardrockhollywood.com, call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly.

Benefits & Perks:

We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit http://www.gotoworkhappy.com/benefits to see our full list of benefits! 

Responsibilities

Under the direction of the Spa Manager this professional qualifies inquiries and develops new business from prospective corporations and guests.  Manages all Butler and VIP guests and special requests.  Manages all contractual agreements pertaining to spa appointments, spa food and beverage, special events, and special occasions.  Effectively communicate to all departments the information necessary to successfully execute the group’s needs while maintaining a superior client relationship.  Manages relationship with both customers and support departments daily.

Essential Duties and Responsibilities:

• Promote positive public relations and create an enjoyable atmosphere for all.
• Treat guests with a sense of caring and individuality while effectively identifying their specific needs.
• Works cooperatively with Spa Manager organizing group reservations, service blocks, and billing.
• Answer phones and book reservations.
• Manage Butler and VIP Guest reservations.
• Keeps managers informed when we have large capacity days where we may need additional staffing.
• Take care of guest needs which may require special accommodations.
• Show special recognition of frequent guests.
• Consistently welcome guests, thank them for their patronage, seek ways to make them comfortable and express the desire to have them return.
• Present a neat, clean, and well-groomed appearance at all times.
• Maintain constant awareness of services, promotions, and events offered at the facility.
• Maintain a professional and positive relationship with vendors, guests, and co-workers.

• Maintain confidentiality of all Seminole Gaming’s trade secrets and proprietary information including business processes, customer lists, marketing plans and all other confidential information.
• Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.

• Supports the sales effort regarding both repeat and new groups.
• Works cooperatively with Spa Manager drafting sales contracts, upselling, and detailing the program for upcoming groups.
• Conduct professional site inspections with guests to view and tour space and property amenities.
• Prepare and maintain files, records, correspondence and reports to ensure compliance with established departmental policies and procedures.
• Greet guests at beginning of events and follow up to determine satisfaction at completion.
• Act a liaison between guest and support departments to ensure complete guest satisfaction with-in all areas of the property.
• Maintain detailed files, records and accurate recording of information in regard to correspondence with clients.
• Anticipate and handle customer complaints and or problems to ensure quality product delivery, customer satisfaction and repeat business.
• Supports the leadership team maintain the retail inventory and organization of the retail closets.
• Works with management and the cashier team receiving, pricing, and displaying retail merchandise.
• Performs daily walks through the retail area assessing par levels, remerchandising needs, and cleanliness of the space.
• Supports the leadership team during the monthly inventory.
• Works with the leadership team to maintain appropriate records of the merchandise received.
• Performs other duties as assigned.

Qualifications

High school diploma or equivalent required, as well as a minimum of three (3) years’ experience in a corporate group sales environment.  Bachelor’s degree preferred in Hotel or F&B Management. Computer literate with demonstrated proficiency in Microsoft Office, Word, PowerPoint with high level of Excel proficiency.

• Strong communication and interpersonal skills required to interface with clients, management, and other departments.
• Proven ability to provide courteous, friendly, and efficient service and maintain composure and excellent guest relations under all circumstances.
• Ability to take direction from multiple department Managers.
• Creative public speaking skills to conduct on-site tour inspections and presentations to large groups of potential clients at trade shows as well as to conduct outside sales calls.
• Tactful problem-solving skills and ability to apply ingenuity and creativity.
• Ability to establish and maintain short-term sales goals.

• Ability to work flexible schedules, including nights, weekends and holidays is required.

Work Environment:

• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk, or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The Casino environment is hectic, fast-paced, and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, secondhand smoke, excessive noise, and constant exposure to public.
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
• Ability to work flexible schedules, including nights, weekends, and holidays as required.

Closing:

The Tribal Council gives preference in all its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check
• Drug Screen    

DisclaimerWhile this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).