SPA ASSISTANT MANAGER - Seminole Gaming

Overview

About Seminole Hard Rock Hotel & Casino Hollywood

Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019.  New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional  amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at www.seminolehardrockhollywood.com, call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly.

Benefits & Perks:

We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit http://www.gotoworkhappy.com/benefits to see our full list of benefits! 

Responsibilities

JOB SUMMARY:

Under the direction of the Spa Manager, directs Spa team members, products and environment to ensure a positive Spa experience resulting in repeat/increased visits and increased purchase of products and services. 

ESSENTIAL JOB FUNCTIONS:

May include but are not limited to:

• Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
• Role model/promote discretion and confidentiality regarding guest information and shared conversations.
• Maintain positive guest relations at all times, resolve complaints to ensure guest satisfaction.
• Monitor and maintain cleanliness, sanitation, and organization of retail areas.
• Maintain knowledge of property management system, inventory systems and manual procedures.
• Monitor daily operation of store to ensure store is properly staffed, stocked, and organized.
• Identify price discrepancies and take appropriate action.
• Monitor processing of damaged/transferred merchandise.
• Provide an open line of communication between store manager and staff members by showing exemplary leadership skills.
• Maintain the visual appearance of the store with creative and attractive merchandise displays.
• Monitor inventory and shrinkage control programs including cash overages and shortages.
• Development of standard operating procedures for retail store and staff.
• Oversee all aspects of training of retail sales staff.
• Work closely with Director of Spa to identify retail opportunities and vendor relations.
• Investigate and resolve guest situations to best satisfy the guest and maintain good business practices.
• Prepare and process daily reports; point out trends or other points of significance to department management.
• Order supplies, inventory, and set up retail displays that attract guest attention and result in increased sales.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns and observations
• Ensure prompt and discrete notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
• Must maintain a clean, safe, hazard free work environment.
• Must follow all safety guidelines and procedures outlined within company standards.
• Assist in selecting, training, coaching, counseling, appraising and retaining direct reports who consistently perform actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
• Perform general administrative duties.
• Other duties as assigned.

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Qualifications

High School Diploma or equivalent is required, along with one (1) or more years of customer service/guest relations experience or an equivalent combination of education and experience. Prior supervisory experience of at least one (1) year required, along with prior Luxury Spa Leadership experience of at least one (1) year. A four-year degree in Hospitality Management is preferred.

• Ability to deliver a service level which creates an atmosphere that makes our guest want to return, giving each guest a positive, memorable entertainment experience.
• Commitment to routinely go above and beyond in the accomplishment of position responsibilities in effort to play a role in the achievement of organizational goals.
• Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Familiar with a variety of the field’s concepts, practices and procedures.
• Relies on experience and judgment to plan and accomplish goals.
• Must possess excellent organizational, communications and multi-tasking skills.
• Must possess excellent time management skills, along with the ability to forecast the time management needs of others.
• Ability to read and understand all Seminole Tribe of Florida policies and procedures.
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
• Must be able to complete standard Seminole Tribe of Florida forms and reports.
• Must be able to effectively coach and counsel employees.
• Must be able to effectively communicate with guests regarding complaints, programs, etc.
• Must be able to read, understand and explain to employees technical manuals and other related materials required for
• Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities.
• Must be able to function and manage in non-standard situations where some judgment must be exercised.
• Proficient knowledge and usage of software programs such as Microsoft Excel, Outlook and Word is required.
• Must apply for, obtain and remain eligible for the appropriate Seminole Tribal Gaming License. Must have or attain certification in spa supervision.

WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by an incumbent to successfully perform the duties and responsibilities of the position.

• Must be able to lift 50 pounds. Requires frequent standing, walking, and some sitting.  Must be able to reach with hands and arms. 
• Specific vision abilities required for this position include good close, distance, color and peripheral vision and depth perception.
• Position typically performed in both a professional office environment and on the hotel/casino floor with constant exposure to guests, noise and second hand smoke.

CLOSING:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check
• Drug Screen

Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).