South East Operations Manager - Binbox Lockers

Operations Director

Who we are:

Binbox is an innovative technology company revolutionizing short-term storage solutions for people on the go. Using their cell phone or one of our kiosks, customers can locate, rent locker space, and store their items securely for the duration of their event. Our mission prioritizes a seamless and friendly customer experience. Binbox Inc. is growing fast and emerging in multiple markets, including office spaces, sports venues, and arenas.

What will you do:

You bring proven expertise in account management, client relations, and people management within a highly dynamic environment. You'll work closely with executives to strategize and develop long-term plans, driving productivity and success at Binbox, while managing operational and sales responsibilities across multiple venues.

• Role, reporting structure, and responsibilities are subject to review and revision based on business needs, which may include short- or long-term stretch assignments.
• Plan and execute day-to-day operational strategies for Binbox's venues across assigned markets.
• Source, hire, and schedule event staff based on event requirements.
• Effectively train and evaluate all direct reports in assigned functions, systems, and procedures. Ensure employees conduct themselves in a manner reflective of the Binbox brand.
• Build, maintain, and monitor reports, dashboards, and metrics to evaluate performance and take necessary actions.
• Be accountable for all Binbox assets across the assigned market, including lockers, locks, tents, covers, and other operational equipment, partnering with the executive team for timely maintenance.
• Lead and manage staff and hourly workforce: uphold roles and responsibilities, set expectations, establish performance goals, and manage overall performance.
• Ensure events consistently meet and exceed company KPIs.
• Exceed venue partner and guest expectations, as indicated by Net Promoter Scores.
• Develop and monitor operational systems and processes that enhance visibility into goals, progress, and obstacles for key initiatives.
• Uphold organizational policies and standards, adhering to all local and state legislative regulations.
• Set an example to promote an inclusive, accountable, and agile company culture.

Who you are:

• Your organizational, communication, and leadership skills are exceptional.
• You bring management expertise in account management and client relations in highly dynamic settings.
• You are a natural problem solver who values accountability and innovation.
• You work closely with executives to strategize and drive productivity and success at Binbox.
• Responsible for operations and P&L in your assigned market.

Skills and Qualifications:

• Proficient in Microsoft Office and Google Docs, with the ability to use data for business decisions.
• 5+ years of experience in the field, preferably in a leadership or management capacity.
• Expertise in managing and leading teams and in understanding and executing complex. operational functions across finance, customer service, and employee management.
• Proven ability to plan and manage processes for maximum efficiency and productivity.

KPIs and additional requirements:

• Must be located in the Miami Florida area.
• Must have laptop and an IOS device.
• Bilingual (English and Spanish)
• Travel outside of home location up to 60%-75%
• Working on-site at assigned market venues based on event type and needs of the business. 70-80% of events.
• Taking ownership and execution of assigned functional focus (i.e. sales, product logistics, human resources, etc) based on the season and time of year.
• KPIs include % of product less than 10% off line, payroll within 15% of operational revenue, passing venue assessments consecutive quarters, staffing requirements above fill rate expectations.

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