Solutions Engineer II - Software at BlueCrest

BlueCrest is the innovative leader in postal and parcel automation solutions. With a focus on operational efficiency, customer experience, and technology integration, BlueCrest empowers businesses to achieve success through streamlined processes and meaningful connections from data through delivery.  BlueCrest is a global company with clients and team members located in 16 countries worldwide, including an expansive field service team comprised of nine-hundred specialized field service technicians.  BlueCrest’s manufacturing headquarters is based in Danbury, Connecticut. 

Our BlueCrest culture is reflected by our core behaviors: Innovation, Collaboration, Accountability, Resourcefulness and Enthusiasm (ICARE). It is with these behaviors in mind that we approach every customer, every idea, every product, and every employee, every day.  It is the essence of how we interact and work—it’s how things get done at BlueCrest.

Position Summary:

The Solutions Engineer performs a role of providing commercial support and assistance to the product management and ProServices teams. The position can be remote, and will require 30% or greater travel.  

Pre-sales

• Accompanies the sales team throughout the sales cycle in the presentation, promotion, and commercialization of the offer (demonstrations and POCs, highlighting solution value proposition)
• Analyzes the needs of the client and then designs the most appropriate technical solution: analysis and documentation of technical specifications
• Develops a technical proposal in the case of complex solutions: choice of solution components
• Ensures the technical feasibility and deployment of the solution: validation of the client data, communication, resource availability, deployment schedule
• Keeps abreast of technological and economic market trends, and occasionally participates in professional fairs and conferences
• Submit orders for licenses, SaaS or specific developments done for a client or partners

ProService/PLM

• Manages projects in cooperation with internal and external customers and partners, in NA
• Setup Proof of Concept environment in collaboration with the proservices team
• Participates in the technical management of solution integration projects
• Collaborate with the PLM team to provide feedback on solution features and market trends learned from interactions with clients.

Common BlueCrest objective

• Achieving the objectives of the Software solutions roadmap
• Achieving the company global financial performance.

Required skills and qualities:

• Good interpersonal skills
• Organized, Methodical
• Commercial mindset: ability to promote a solution
• Technical mindset, ability to come up with creative solutions to complex technical problems.
• Self-assertion when necessary
• Technical expert of the proposed solutions
• Writing and diagramming skills
• Results-oriented and customer-focused Responsibilities
• Guarantor of the technical feasibility and deployment of the quoted solutions
• Guarantor that the proposed solution will deliver the expected clients’ profitability
• Monitors, controls, and communicates on his/her activity on a regular basis.

• MINIMUM:

  • Previous experience working within a Software pre-sales position, Proservices, Engineering or Product management with a minimum of 5 years' related experience in this role.
  • Previous experience in the print and mail software industry with knowledge of industry trends and document management solutions.
  • A good understating of IT infrastructure including networking, servers, cloud-based deployment and VM.
  • A focus on client experience.

   

  PREFERRED:

  • Bachelor’s Degree and a minimum of 5 years' related experience
  • Extensive experience designing, scoping, and documenting comprehensive projects.
  • Experience with BlueCrest partners, clients, or other industry providers of these solutions.
  • Knowledge and experience with BlueCrest or BlueCrest like solutions.
  • Experience in solutions delivery, project management.
  • Preferred central remote location, with easy access to a hub airport to quick travel to anywhere in NA.