Solutions architect – ServiceNow at Abbott Laboratories

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

The Solutions architect – ServiceNow is responsible for overseeing the strategic planning, implementation, and management of the ServiceNow Configuration Management Database (CMDB) and Common Service Data Model (CSDM). This role requires a deep understanding of IT Service Management (ITSM) processes, data governance, and the ability to drive cross-functional collaboration to ensure the CMDB and CSDM strategy are effectively integrated and utilized across the organization.

Main Responsibilities

• Data Integrity and Quality Assurance (25%): Ensure the accuracy and consistency of data within the CMDB/CSDM.
• Team Leadership (20%): Lead and mentor a team of CMDB managers and administrators.
• Service Dependency Management (15%): Define and manage service dependencies and relationships.
• Strategy Development and Execution (15%): Develop and execute a comprehensive strategy for the implementation and management of CMDB/CSDM. Stakeholder Collaboration (10%): Collaborate with IT and business stakeholders to align CMDB/CSDM with organizational needs.
• Governance and Policy Enforcement (10%): Enforce governance policies and procedures to ensure compliance and data integrity.
• Process Improvement (5%): Identify and implement improvements to CMDB/CSDM processes.
• Industry Trends and Advancements (5%): Stay current with industry trends and advancements in CMDB and CSDM evolution, incorporating relevant updates into the organization’s strategy.

Decision Making Authority

• The candidate will lead the CMDB/CSDM strategy for ServiceNow.
• The candidate will lead an operations team consisting of a CMDB manager, administrators, and analysts.
• The candidate will organize the program portfolio of CMDB/CSDM-related activities, strategic initiatives, and project dependencies.
• Approve changes to CMDB/CSDM processes and data models.
• Make decisions on tool configurations and customizations.
• Authorize data quality and integrity initiatives.

Financial Accountability

• Ensure cost-effective use of resources and tools.

Key Accountability Deliverables

• Lead CMDB/CSDM strategy for ServiceNow.
• Effective team performance and development.
• Successful implementation of process improvements.
• High stakeholder satisfaction with CMDB/CSDM services.
• Enhanced functionality and value of the CMDB and CSDM.

Experience and Education

Minimum Education:

• Bachelor’s degree in computer science, Business Administration, or another discipline relevant to the healthcare industry.

Experience:

• 10+ years of experience within IT, with a demonstrated understanding of IT project and application management and strategies in a quality and regulated environment.
• Extensive experience with ServiceNow CMDB and CSDM, including design, configuration, and deployment.
• Proven success in presenting complex information to senior leaders in an organization.
• Ability to develop and forge strong relationships and build consensus among competing stakeholders, and the ability to interact and conduct strategic discussions with multiple infrastructure support leaders, business process teams, and IT stakeholders.
• Strong work ethic and passion for driving results.
• Strong understanding of ITIL framework and ITSM processes.

Preferred Skills:

• Enterprise understanding of ServiceNow is preferred.
• Knowledge of quality processes/validation processes.
• SDLC knowledge.
• Excellent written and verbal communication skills.

Apply Now

* Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:  www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is $109,300.00 – $218,700.00. In specific locations, the pay range may vary from the range posted.