Solutions Architect - USA at ZipRecruiter

About Smartcat

Smartcat is on a mission to become the wall-to-wall AI platform, addressing the diverse needs in multilingual content for various user personas within global enterprises.

Smartcat is uniquely positioned within the $100+ billion multilingual content industry, which is currently served by tens of thousands of agencies. This results in a highly fragmented and inefficient supply chain, high costs, unacceptable turnaround times, and quality issues. Using highly qualified internal resources to translate or create multilingual content (insourcing) solves the quality problem for enterprises, but if done manually, it can't solve for scalability, high cost, and slow turnaround.

Smartcat changes the ROI equation in favor of insourcing with its AI platform for enterprise end-users. It delivers high-quality, instantaneous AI translations or generates new content by tapping into a customer-specific multilingual content library. The AI output is further refined through human editing by the client's internal reviewers or experts from Smartcat's embedded global marketplace of linguists and content editors. This AI output continuously improves through the editing feedback loop, ensuring consistent and customer-tailored results.

More than 1,000 global companies including ~20% of the Fortune 1,000 trust Smartcat to communicate their innovations and ideas all over the world.

As a dynamic Series C company, Smartcat is growing at 130% YoY, thanks to the high and quick ROI it delivers to global enterprises. It's well-funded by notable VCs, and is capital efficient, offering a unique blend of hyper-growth potential with downside protection and the capacity for long-term planning and strategy.

Mission

Smartcat develops collaboration software that allows a multi-sided marketplace of brands, agencies, and freelance linguists to translate content. Supported by our integrated payment and automatic translation engines, our suite becomes the central translation hub for different teams in a global enterprise.

Your mission is to fully leverage our unique Deliver Platform offering, its "unfair" distribution model, and the very high ROI (>500% in the first year) global enterprises achieve by implementing Smartcat, which is especially sound in 2023 economics.

You will partner with our Customer Success Managers and Account Executives in our more complex and technical engagements in order to deliver technical solutions that meet the unique needs of our clients. Your mission is to understand our clients' requirements and technical challenges, and to design and implement solutions that leverage the full potential of our platform to enable them to achieve their localization goals.

Outcomes

1. Within the first three months you will become familiar with the product and its capabilities, as well as the technical challenges and requirements of our clients. You will be able to deliver technical demos and prepare responses to technical questions, questionnaires, RFIs, and RFPs. You'll also be able to provide localization and technical support for the sales team while effectively qualifying our opportunities and supporting our technical buyers.
2. You will work with our sales teams to engineer value for our customers, identify customer pain points that can be solved through our technology and the best localization processes.
3. You will support technical sales processes and help close deals, providing quotes and proofs of value (POVs) sometimes outside the product's current capabilities.
4. You will work with our clients to produce SOWs and ensure the best client onboarding for our customers.
5. You will also be expected to provide regular feedback to our product teams on our clients' needs and opportunities for innovation.

Requirements

1. Strong technical presales experience, ideally within a SaaS environment.
2. Advanced technical skills, including the ability to understand and troubleshoot complex technical problems and to design and implement custom solutions.
3. A background in localization, with a deep understanding of localization workflows and processes and knowledge of localization engineering, including experience with localization tools, formats, and best practices.
4. Strong research and analytical skills, with the ability to identify and analyze technical challenges and opportunities.
5. Excellent communication skills, including the ability to communicate technical concepts and solutions to both technical and non-technical stakeholders.
6. Strong negotiation and influencing skills, with the ability to manage client expectations and to effectively persuade stakeholders.
7. Excellent teamworking skills, with the ability to collaborate effectively with colleagues and clients in a fast-paced, dynamic environment.
8. A data-driven approach with the ability to justify decisions using concrete metrics.
9. Integrity and full commitment.
10. Growth mindset.
11. Readiness to work in a highly intense startup environment requiring extreme focus, a strong sense of ownership, and persistence to breakthrough.
12. Openness to constructive feedback and the opinions and ideas of others.

Why joining Smartcat might be your best move so far

1. Fully remote team: We are a global team of 200+ enthusiastic people spread across 30+ countries. We have been fully remote since 2020, with some locations populated with more Smartcaters than others, such as Boston, NYC, SF, the Bay Area, London, and Lisbon.
2. Innovating a $100 Billion industry: Smartcat's innovative approach towards multilingual content taps into a $100B industry. Our platform enables enterprise end users to stop using traditional outsourcing methods and start enjoying an easy-to-use, AI-powered SaaS that delivers immediate high-quality results, at a fraction of the cost.
3. High impact role enabling innovation in organizations: You will enjoy building with us. You will drive changes in how an old-fashioned global industry operates while improving how hundreds of thousands of people work and millions of people exchange knowledge and ideas worldwide.
4. Join the rocketship to scale-up 10x and beyond together: We are looking for someone to become an integral part of our team and play a crucial role in the most exciting part of our journey: transitioning from a post-Series C startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn't for the faint of heart. We are growing at 130% YoY, thanks to our strong product-market fit and high-performing team, and plan to accelerate from here.
5. Smartcat Culture: At Smartcat, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and clear, honest and direct communication. We believe in welcoming everyone and fostering an inclusive environment where team members can be their authentic selves at work. Our commitment to this is steadfast, and we stand firmly against discrimination and harassment.