Solutions Architect - Wholesail, Inc.

Solutions Architect

San Francisco, CA

Trillions of dollars of payment and order volume flows between wholesale trading partners annually, largely through legacy ERP and accounting systems built decades ago. Wholesail modernizes the trading experience between suppliers and their buyers through deep integrations with the supplier’s system of record to deliver value through our web and mobile based product experience. We’ve mapped out hundreds of ERP and accounting systems that we will need to integrate with to expand our network across industries and across the globe. Our core technical moat is a scalable accounting platform that is designed to create a seamless experience for our customers through read/write integrations with these systems.

Supporting a new system and onboarding a customer on that system is a complex effort that requires understanding the customer's ERP system and mapping its business logic to ours. As our first Solution Architect, you will unlock one of our most important growth drivers for the business by helping customers on new ERP systems join the Wholesail network.

Day to day, as our Solution Architect, you’ll be leading complex integration projects, building deep technical expertise in how Wholesail and ERP and accounting systems work, and partnering closely with our engineering and product teams to define and execute our integration roadmap.

Responsibilities

• Drive new integrations and customer launches from inception through launch, working closely with development partners and internal teams like product, engineering, and account management; this includes:
• Read & analyze API documentation, looking for the business implications and help our engineering teams understand how to execute
• Collaborate with development partners and consultants to write file-exchange specifications, balancing between our business needs and the limitations of accounting systems; identify key gaps and work with product and engineering to figure out feature enhancements and work-arounds
• Align teams involved and help hold them accountable to timelines and project plans
• Lead testing, working closely with our technical services team to ensure integrations are reliable
• Develop operational strategies and playbooks to improve integration quality, consistency, and speed; educate other parts of the organization in how they can contribute to the integration process
• Build expertise in Wholesail’s product, back-end systems, and the nuances of complex customer accounting systems and ERP. You are Wholesail’s expert in customer accounting systems.
• Document key product and integration details to diverse stakeholders including our internal support terms, sales teams, product and engineering teams, as well as external audiences like development partners, and customers.
• Act as the point of contact for integration-related queries and issues, providing expert advice and solutions to ensure customer satisfaction and technical reliability.
• Demonstrate good judgment and understanding of what matters to customers in the context of integrations; recognize when issues and concerns need to be escalated to customer and internal stakeholders, and do so effectively

Qualifications

• Demonstrated experience in managing complex technical projects, ideally but not necessarily involving ERP and/or accounting systems
• Strong technical acumen with the ability to quickly learn and master new software and systems; no programming experience required, though experience with SQL is required
• Exceptional written and verbal communication and relationship-building skills, with a proven track record of working effectively with technical teams; experience working with customers in a post-sale context is preferred
• Experience in an early stage startup environment is preferred, with the agility to adapt to rapidly changing conditions and challenges.