Solutions Architect - ConvergeOne

C1: 1 Contact, 1 Connection, 1 Choice

C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.

So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1.

Summary

The Solutions Architect is a highly motivated, skilled resource who embraces an entrepreneur approach with a strong work ethic.  This position primarily focuses on solving business challenges for the C1's customers with Outcome Based solutions that includes strategic products and services.   The position is responsible for assessing customer needs and tailoring customized solutions that are moderate to complex in nature to fit business needs.  The Solutions Architect is well versed in all market offerings in their area of expertise and works closely with the account team to ensure full accuracy of the solution design during the lifecycle of the sale.   Additionally, this position is able to explain, position and justify costs related to C1's solutions.   

Essential Functions

• Serves as the subject matter expert in key areas with a broader background in technical solutions
  • Select 1-2 areas a major and then others a minor:
    • 5x4 (Collab, Customer Experience, Security, Data Center, Enterprise Networking), (Cloud, Managed Services, Professional Services, Maintenance)
    • Cisco
    • Genesys
• Analyzes customer needs, issues and interests to formulate a strategy that will achieve business objectives
• Provides solution consulting, technical design and sales support for account opportunities
• Provides live demonstrations for customers and sales teams
• Develops and maintains technical competency and related certifications for all core products and solutions areas
• Provides Customer facing presentations to customers, users groups, and conferences as required
• Keeps current on industry changes, participates when possible in organizations directly involved with SME products and services, and continually works to improve techniques and sales knowledge
• Provides timely and accurate deliverables to customers including statements of work and product designs
• Provides ownership of Technical Solution Deliverables. These could include:
  • Participating in Discovery and Documentation of Business Requirements
  • Coordinating with other technical resources for Bill of Materials, 3^rd Party Quotes and SOW, Services, Infrastructure Requirements
  • Owning Statement of Work Language Gathering from other resources and Assembly of SOW
  • Participating in Solution/Delivery Assurance and Services Handoff Meetings
• Prepares technical designs using manufacturer design tools for product area of focus
• Ensures productive relationships with manufacturer technical peers

Required Qualifications (Specific to domain expertise)

• 5-8 years in Collaboration and Customer Experience
• Broad and general knowledge of Collaboration, Customer Experience and Infrastructure
• Strong expertise in Cisco Collab, and other Collaboration/Customer Experience solutions
• Subject matter expertise related to SIP and Cloud based Services and architectures
• Must have a good working knowledge of the collaboration industry and related protocols, including SIP, H.323, WebRTC, firewall traversals and VoIP
• Knowledge of ancillary technologies that help govern IP-based collaboration: firewalls, routers, MPLS networks, media relays, reverse proxies, etc.

Required Qualifications

• Proficient at all Microsoft Office products; Outlook, Word, Excel, PowerPoint, Visio and SharePoint
• Excellent presentation skills
• Exceptional customer facing skills
• Excellent verbal and written communication skills
• Excellent relationship and collaboration skills
• Certifications or equivalent experience in area of focus
• Ability to work independently with minimal direction resulting in an accurate solution architecture for the client
• Able to manage multiple simultaneous work assignments
• Ability to communicate with all levels, including executive levels, in customers and partners, and bridge the gap between business users and information technology
• Accustomed to working in virtual office environment

C1 BENEFITS


* 401(k) Plan (35% match per dollar up to 10%)
* Medical Coverage (3 plan options, no network - all providers are covered, includes comprehensive member advocacy; & Kaiser CA plan option)
* HSA + Employer Contribution
* In-vitro Fertility (treatment coverage)
* Dental
* Vision
* FSA Plans
* Pre-tax Commuter Plans
* Employer-paid Life Insurance
* Employer-paid Short + Long Term Disability
* Paid Parental Leave (4 weeks at 100%)
* Employee Assistance Plan
* Voluntary Life Insurance
* Legal/ID Theft Plans
* TeleHealth Options
* Omada Health (healthy living solution)
* Travel Assistance
* Business Travel Accident Coverage
* Employer-paid Pet Telehealth
* Accident Insurance
* Critical Illness Insurance
* Hospital Indemnity Insurance
* Health Advocate
* Volunteer Time Off


Work Environment
Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Environment
Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Other Duties/Changes
This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1.

EEO Statement
C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

Notice of E-Verify Participation

https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf <https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf>

Right to Work

https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf

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