Solutions Architect - Sapio Sciences

Sapio Sciences is on a mission to accelerate scientific drug discovery and high-throughput clinical and diagnostics for our clients and partners. The Sapio team consists of expert and highly collaborative scientists, software developers, and professionals passionate about providing a best-in-class lab informatics platform and industry-specific solutions.

Sapio is one of the few software providers to offer a truly unified and highly configurable lab informatics platform and a broad suite of purpose-built solutions. The Sapio platform makes it easy for scientists, laboratory, and bio/informatics professionals to streamline and manage their end-to-end laboratory operations, from instrument data integration to workflow and experiment setup to sample and materials management, data management, and scientific data analysis and reporting.

Sapio's products are created from one platform - the Sapio Platform - a configurable no/low-code, science-aware laboratory informatics platform powered with built-in scientific and AI tools. Sapio's three core products are Sapio LIMS (Laboratory Information Management System, Sapio ELN (Electronic Laboratory Notebook), Sapio Jarvis (Scientific Data Cloud), and Sapio ELaiN (Electronic Laboratory Artificially Intelligence Notebook).

Sapio's business is optimally positioned in a high-growth market where regulators and customers are emphasizing data quality, data access, compliance, and taking advantage of the latest advancements in AI, making it easier for scientists, lab and informatics professionals to accelerate novel science.

Position Summary:

As an experienced Solutions Architect, you will be confident working in Life Sciences to successfully design our solution to the delight of customers. Deep knowledge of LIMS, ELN and SDMS products and their application within the Laboratory setting are essential for success with a goal of becoming an expert in the configuration and deployment of Sapio Sciences products. The use of this knowledge will be used to design each customer’s solution, working closely with our Application Engineers to ensure high-quality implementation.

Essential Responsibilities

• Build and maintain an in-depth understanding of Sapio Sciences’ products and services.
• Work with the Sapio Sciences team to develop and deploy solutions for the customer.
• Work closely with the Sapio Science Business Analyst (BA) to understand the customers’ business requirements and processes.
• Based on customer requirements, design the Sapio solution using an agile approach to define deliverables for execution by the Application Engineers in each Sprint.
• Ensure that the identified customer requirements are met based on time, budget, quality and success criteria.
• Advise the customer on Sapio Science best practice to ensure that the deployment is best placed to succeed.
• Provide 3^rd tier Support for customers after implementation of the configuration.
• Support Project Managers in the delivery of customer projects
• Act as a bridge between the Product team and the customer to ensure that any functionality works appropriately for the customer.
• Drive the Sapio Sciences agile deployment methodology.
• Document customer feedback and ensure issues are addressed to provide the best customer experience and ultimate success of the project.
• Create design and implementation documentation based on customer solutions.
• Work closely with the Sapio Sciences US team to establish scalable processes and methods of working across the Customer Success organization including supporting IT tools.
• Meticulously manage all SA related deployment services documentation

Education/Experience:

• Several years’ experience designing and delivering solutions for either LIMS or ELN or similar complex software.
• Bachelor’s Degree or equivalent in Computer Science

Required Skills & Abilities:

• Strong programming skills with detailed knowledge of Python
• Strong analytical, problem solving and fact-finding skills.
• Proven organizational skills, with the ability to deliver agreed workload within deadlines while maintaining a high degree of accuracy and attention to detail.
• Excellent listening and presentation skills
• Demonstrated success working responsibly and effectively from a home office.
• Effective time management, and prioritization skills
• Good computer skills (Internet, Excel, PowerPoint, Word, CRM Programs)
• Ideally, knowledge of one or more of GWT, MySQL, Oracle, Tomcat, Linux, AWS
• Self-starter who is happy to learn from colleagues.
• Highly respected and trusted by the customers you work with
• Problem solver
• Great communicator
• Focused on activities that add value and avoiding those that do not.
• Determined and persistent
• Maintain the highest standards of integrity and respect for coworkers, customers and prospects.

Sapio Sciences is an Equal Opportunity Employer.

We do not discriminate based on race, colour, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other status protected by law or regulation. We intend that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors. We are committed to creating a diverse and inclusive workplace and encourage applications from all qualified individuals.