Solution Strategist (Business Analyst) - SPS COMMERCE

SPS Commerce is growing- We are looking for a Solution Strategist to join our Community Retail Mid-Market team. In this role, you will serve as the design lead and technical contact for critical integration solutions for customers. The Solution Strategist is responsible for analyzing the system capability and SPS platform capabilities, with the primary goal of creating reusable integration solutions for customers.

This is the perfect role for those who are looking for a technically focused position where you get to interact with customers, build and lead design solutions while leading retailer implementations.

This is a hybrid role based out of our MN office.

Does this sound like you?

• Teamwork and collaboration. You excel at building relationships and coming to the table with out-of-the box solutions- you are always looking for ways to succeed together
• Initiative empowers you. You successfully analyze complex problems and situations and develop solutions.
• You are naturally curious, ask questions and seek to understand.
• You are customer focused, adept at listening to your customers and suggesting solutions based on their needs.  

Why join SPS?

We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products. We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.

At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win.

Careers don’t just grow here, they’re made here.

The Day-to-Day

As a Solution Strategist at SPS you will work with a delivery team to guide our customers through the implementation process. You will elicit customer requirements, while advising on best practices, resulting in transactional data mapping designs and trading partner specifications. You’ll provide advice on SPS system capabilities in conjunction with your account team driving SPS and industry best practices to set the customer up for implementation success today and scalable for long term solutions.

• Design and manage solution development projects through a combination of system analysis, specification and interpretation, EDI strategies and execution of service
• Partner with stakeholders on the design, testing, implementation, and evaluation of business process changes
• Define and document data transformation and validations within a data mapping design for each transaction
• Outlining project requirements in an EDI specification for the retailer’s trading partners
• Assist in defining test plans to successfully implement and deploy the retailer’s solution
• Support changes and/or enhancements to existing programs reviewing requirements to identify solutions as well as potential risks and impacts to existing trading partner integrations
• Answer questions from developers and clarify requirements related to voice of customer (VOC) and business requirements
• Complete project activities on time, and proactively identify and communicate issues that may jeopardize milestones or project budget to the client and escalate to the Product Manager when necessary
• Serve as the primary technical (EDI) contact for customer accounts, including facilitating all necessary communication internally and with external stakeholders

Education and Experience

• Bachelor’s degree and a minimum of 5 years of related experience; or an advanced degree and 3 years of related experience; or equivalent education and work experience
• Strong communication, change management, problem solving, and organizational skills
• Strong understanding of supply chain and procurement processes relating to retail, manufacturing, grocery and/or logistics industries
• Exposure to project-based work experience in IT, Project Management, Customer Service, or a related field

Preferred Skills

• Strong understanding of supply chain and procurement processes relating to retail, manufacturing, grocery and/or logistics industries  
• Experience working with EDI documents in ANSI x12/EDIFACT file formats  
• Experience working with ERP, Warehouse Management and/or Transportation systems such as NetSuite, SAP, Oracle, JDE, etc.  
• Experience working with XML, CSV and other application file formats  
• Systems consulting or systems implementation/migration experience   
• Experience performing data analysis and/or data migration between systems  
• Familiarity with text editing and data transformation tools  

EOE including disability / veteran

SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.

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