Solution Architect-CRM - RCM Technologies (USA), Inc.
Raleigh, NC 27601
About the Job
Job Title: Solution Architect-CRM
Job Function: Mid-Senior level CRM duties
Job Type: Full Time
Location: Offsite & on premises as needed in Jacksonville, FL & Portsmouth, NH
About RCM:
RCM Technologies is a leading provider of IT Business Solutions and Engineering Services to over 1,000 clients in the commercial and government sectors. RCM partners with clients to define implement and manage a broad range of technologies across multiple platforms, systems, and networks. Our broad geographic presence ensures that a proven and reliable tactical and strategic capability is available and deployable virtually everywhere in North America.
Required Experience:
The Solution Architect (CRM) is a role within the RCM Tech organization. The Solution Architect (CRM) will be responsible for eliciting and documenting requirements and translating those requirements into enterprise solutions for RCM's (Life Sciences, Financial, Government and Education) clients.
RCM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Disclaimer:
This job description is intended to describe the general nature and the level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. RCM reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Job Function: Mid-Senior level CRM duties
Job Type: Full Time
Location: Offsite & on premises as needed in Jacksonville, FL & Portsmouth, NH
About RCM:
RCM Technologies is a leading provider of IT Business Solutions and Engineering Services to over 1,000 clients in the commercial and government sectors. RCM partners with clients to define implement and manage a broad range of technologies across multiple platforms, systems, and networks. Our broad geographic presence ensures that a proven and reliable tactical and strategic capability is available and deployable virtually everywhere in North America.
Required Experience:
The Solution Architect (CRM) is a role within the RCM Tech organization. The Solution Architect (CRM) will be responsible for eliciting and documenting requirements and translating those requirements into enterprise solutions for RCM's (Life Sciences, Financial, Government and Education) clients.
- Partner with RCM and third-party stakeholders to elicit and document requirements for CRM and related technology solutions in alignment with key business priorities.
- Author Requirements Documents, Users stories and Test Cases.
- Effectively influence and communicate and (written and verbal) complex concepts with partners, 3 rd parties, customers, colleagues, and management.
- Lead cross-functional discussions to determine the requirements, capabilities, and limitations to build & manage CRM solutions.
- Participate in user meetings to gain understanding of processes, current state, and challenges.
- Work closely with technical resources to ensure solution delivery is built to specifications and delivers value to the end users.
- Ensure quality, accuracy and completeness of customer / user communications including training materials, release notes, and any other defined customer communication materials.
- Provide updates and status reports to the Project Manager around progress and any issues or blockers
- Provide advice and guidance on functionality and implementation strategy for CRM solutions
- 10+ years' experience in Solution Architecture with strong consulting background in Financial Services and /or Life Science domains
- Strong delivery experience of consulting and managed services ideally of SaaS Customer Relationship Management (CRM) solutions
- Strong understanding of CRM Data Models data model.
- Relevant experience in CRM solution design that includes writing requirements and acceptance criteria
- Experience using different development methodologies such as Waterfall and Agile.
- Ability to structure User Stories into discrete development packages which are sustainably testable and verifiable
- Ability to handle multiple priorities and work under pressure.
- Strong knowledge of business strategies, processes, and operations within a commercial lending organization
- Good functional knowledge of Financial Servies or Life Sciences processes.
- Expertise in the following areas is Required:
- Veeva CRM and Salesforce CRM
RCM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Disclaimer:
This job description is intended to describe the general nature and the level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. RCM reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Source : RCM Technologies (USA), Inc.